Support
Help centre in Canada
Answers for homeowners and pros using LokalMatch in Canada. Requests use your postal code to find the right service area. If you can't find what you need, contact us and we'll help.
Browse by topic
Getting quotes
How requests work, how many pros can contact you, and the quotes and bookings that follow.
Your address and privacy
Who sees your address, photos and contact details, and the choices you have.
Account help
Signing in, passwords, notifications, deleting your account and downloading your data.
Payments and refunds for pros
Lead credits, billing records and asking for a refund review.
Reviews
How reviews are collected and moderated, what review labels mean, reporting, responses and appeals.
Provider verification
What each badge means, when it was checked and what it doesn't cover.
Lokal Rewards and referrals
Planned programs that aren't available yet.
The mobile app
The LokalMatch app for iPhone and Android is coming soon.
For pros
Joining, services and areas, connecting with leads, quoting, bookings and availability.
Contact and support
How to reach us, help requests and disagreements, and what to do in an urgent situation.
Still need help?
Write to us and the right team will get back to you. If it's about a request or a profile, include its reference.