Support
Help centre
Quick answers to common questions. If you can't find what you need, contact us and we'll help.
Browse by topic
Getting quotes
How requests work, how many pros can contact you and when they get your details.
Your address and privacy
Who sees your address, photos and contact details, and the choices you have.
Account help
Signing in, passwords, deleting your account and downloading your data.
Payments and refunds for pros
Lead credits, billing records and asking for a refund review.
Reviews
How reviews are collected and moderated, verified labels, reporting and responses.
Provider verification
What each badge means, when it was checked and what it doesn't cover.
Lokal Rewards and referrals
Planned programs that aren't available yet.
The mobile app
The LokalMatch app for iPhone and Android is coming soon.
For pros
Joining, choosing services and areas, connecting with leads and pausing.
Contact and support
How to reach us, and what to do about urgent or unsafe situations.
Still need help?
Write to us and the right team will get back to you. If it's about a request or a profile, include its reference.