Ask for a refund review on an invalid lead
If a lead you paid for is invalid, ask for a refund review from the connected lead. Approved refunds go back to your credit balance.
When a lead may qualify
- The contact details are wrong or don't work.
- It duplicates a lead you already received.
- It isn't a real request for work.
- It's outside the services or areas you listed.
How to ask for a review
- Open the lead under Connected leads in your dashboard.
- Under “Something wrong with this lead?”, choose the reason and tell us what happened, for example when you tried to call.
- Send the request. The lead shows “Refund review requested” while we look at it.
What happens next
A person on our team reviews each request and emails you the outcome. If it's approved, the lead's price is returned to your credit balance and the lead shows as Refunded. Refunds go back to your credit, not to your card.
If it isn't approved, the lead goes back to Connected. A lead can have one refund review open at a time.
The four reasons above are the ones we review. A homeowner hiring someone else or deciding not to go ahead doesn't, on its own, make a lead invalid.
Questions about a refund
Write to pros@lokalmatch.com from your login email and include the request reference, which starts with LM-.
Last reviewed September 11, 2026