For professional firms

Get virtual assistant leads in Australia

Administrative requests are unusually specific about volume. The client says roughly how many hours a week they need — under ten, ten to twenty, twenty to forty, or full time and beyond — and which hours have to be covered: business hours, evenings and weekends, or around the clock.

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Page reviewed 11 September 2026

What a virtual assistant lead shows you

Every virtual assistant request answers these questions before it reaches you. Follow-up questions appear only when an earlier answer calls for them.

The task itself comes from a short list: a virtual assistant, phone answering or a call centre, customer support by email or chat, or data entry. Answering a phone line during the working day and running email support at the weekend need different staffing, and you see which one before you connect.

Who is this for?
- For me or my family
- For a business
- For a non-profit or public organization
How many people work there?
Follow-up
Asked when the answer to “Who is this for?” is “For a business” or “For a non-profit or public organization”.
- Just me
- 2–9
- 10–49
- 50–249
- 250 or more
What do you need?
- A virtual assistant
- Phone answering or a call centre
- Customer support (email or chat)
- Data entry
- Something else
Roughly how many hours a week?
Optional
- Under 10
- 10–20
- 20–40
- Full time or more
What hours need covering?
Follow-up
Asked when the answer to “What do you need?” is “Phone answering or a call centre” or “Customer support (email or chat)”.
- Business hours
- Evenings and weekends
- 24/7

Every request also includes

When the work is needed: Emergency / as soon as possible
Within a few days
Within a few weeks
Flexible / still planning
Budget range, if the client picks one: Up to $500
$500–$1,000
$1,000–$2,500
$2,500–$5,000
$5,000 and up
Amounts in AUD.
Project summary: A short description of the job in the client’s own words.
General location: The city or postal area. The exact address is shared only after you connect.
Photos: Up to 6 optional photos. Before you connect, you see how many were added.

Services you can choose

When you set up your profile, pick the ones you do and mark the rest as not for you.

Virtual Assistants

The guide clients get on this site

We publish a virtual assistant guide for clients. It is written for them, not for us, and its headings are a fair list of what someone who has read it will ask you about.

Read the virtual assistant guide

What the guide covers

Contractor or employee: substance over label
The superannuation trap in labour-only contracts
Whether the Privacy Act applies to your business at all
Offshore assistants and cross-border disclosure
Setting the arrangement up so it stays clean
What Australian businesses hand over first
How these arrangements go wrong

Questions it answers

How do I know whether my virtual assistant is really a contractor?
Do I have to pay superannuation for a contractor?
Does the Privacy Act apply to my small business?
Can I use an offshore virtual assistant?
Is putting data in an overseas cloud service the same as disclosing it?
What is sham contracting?

Guide last checked 22 September 2026.

What virtual assistant leads cost

LokalMatch sets lead prices by service and location. You see the price of each lead before you decide, and you pay only when you choose to connect.

See how leads work

Current lead price

Pricing is set per request.

We haven’t published a standard price for virtual assistant leads yet. You see the price of each lead before you decide, and you pay only when you choose to connect.

Whether the Privacy Act applies to your business at all

From our guide for this trade, with the official sources it was checked against.

The Privacy Act's Australian Privacy Principles apply to APP entities, and small business operators are generally outside that definition.
Under section 6D, a business is a small business where its annual turnover for the previous financial year is 3 million Australian dollars or less, and a small business operator is an entity carrying on only small businesses.
The exemption is lost in several situations set out in section 6D(4), including where the entity provides a health service to an individual and holds any health information other than in an employee record.
It is also lost where the entity discloses personal information about another individual to anyone else for a benefit, service or advantage, or provides a benefit, service or advantage to collect personal information from someone else — in short, where personal information is traded.
It is lost where the entity is a contracted service provider for a Commonwealth contract, whether or not it is a party to the contract, which catches many small suppliers into government.
There are thirteen Australian Privacy Principles, covering collection, use and disclosure, quality, security, access and correction.

Sources: Fair Work Act 2009 — sections 15AA, 357, 358 and 359 · Superannuation Guarantee (Administration) Act 1992 — section 12 · Privacy Act 1988 — section 6D, section 16C and Australian Privacy Principle 8 · OAIC — APP guidelines chapter 8: cross-border disclosure of personal information · OAIC — Australian Privacy Principles

How matching works

Requests are matched by published rules that are the same for every pro.

How we rank and match pros

You receive a request only for services you offer and haven’t excluded, in the areas you serve.
Your account must be active, with your email address and phone number verified, and you must be accepting new requests within the daily or weekly limits you set.
Requests reach you only with timings you accept, such as emergencies, and budgets that aren’t clearly outside the range you work in.
When more pros fit than a lead allows, we give more weight to an exact service match, how directly you cover the area, verification, how quickly you reply and, once you have at least three published reviews, your rating. Never to who pays more.
Each lead goes to a limited number of pros, and you see that number before you decide.

Invalid leads and refunds

If a lead turns out to be invalid, you can ask for a refund review from your dashboard. We look at each request and let you know the outcome. A lead may qualify when:

The contact details are wrong or don't work.
It duplicates a lead you already received.
It isn't a real request for work.
It's outside the services or areas you listed.

See how leads work

Verification you’ll need

Before you receive leads, you confirm your business email and phone number with one-time codes. Business registration, licence and insurance details are optional during sign-up; once our team checks them, your profile shows what was verified and when.

Contact details verified
You confirm your business email and phone number with one-time codes. This is required before you receive leads.
Business registration checked
Our team reviews the registration details you provide.
Licence and insurance checked
Where your trade calls for a licence or insurance, we review what you provide.

Verification shows which details were checked and when. It isn’t a guarantee of workmanship, and it can’t be bought.

Read how verification works

Getting set up for virtual assistant work

Set the hours you can actually cover. Evening and overnight coverage is asked for directly, and it is the hardest commitment to add later.
If you run a team rather than working alone, say so. A client asking for full-time coverage is usually looking for more than one person.
Name the tools you work in. Clients handing over an inbox, a calendar or a data-entry job want to know what you already use every day.

Start getting virtual assistant leads

Creating a profile is free and there is no subscription. You pay only for the leads you decide to take.

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Get virtual assistant leads in Australia

What a virtual assistant lead shows you

Who is this for?

How many people work there?

What do you need?

Roughly how many hours a week?

What hours need covering?