Provider agreement

Requires legal review before production publication. This is a working draft, not final legal language, and it may change before LokalMatch launches publicly. It isn't a statement that LokalMatch meets the requirements of any particular law.

Some sections cover saved-card charging, subscriptions, provider offers, job payments and payouts, and rewards funding, which aren't available yet. Those sections will apply only once the feature launches in your country, and we'll tell you before they do.

This agreement is between LokalMatch and the business that holds the provider account. Open item for legal review: the LokalMatch legal entity, its address and the contracting entity for each country will be named here before launch.

You confirm that you're acting for a business, including as a sole trader, and that the person accepting has authority to bind it. Protections that the law gives sole traders and small businesses still apply.

You decide how to run your business, which jobs to take, how to do the work and what to charge. You aren't LokalMatch's employee, agent or partner.

Quotes and contracts for work are in your name, with your licence numbers where they're required. LokalMatch doesn't negotiate, bid or sign contracts for you.

Lead prices are set by service, location and project type. Before you accept a lead, you see its price, with its currency, and a summary of the job. You pay only for leads you accept, and the charge applies whether or not you win the job.

We may change lead prices. A change never affects a lead you've already accepted, and we'll give you advance notice of changes to how leads are priced or charged. Open item for legal review: the minimum notice period (we propose at least 14 days).

Lead fees are charged in the currency shown. Where we're required to charge tax on our fees, it's added and shown on your receipt.

When you accept a lead, we use your prepaid LokalMatch credits first. Once saved cards are available, if your credits don't cover the full price and you've authorised card charging, we charge the rest to your saved card when the lead is delivered to you.

Paid credits don't expire. Promotional credits, if we give any, are shown separately and may have an expiry date that we tell you when they're issued.

Saving a card is optional. When you save one, you'll be asked to agree to a separate authorisation, never ticked for you, that states:

We may offer optional subscriptions, for example with discounts or extra tools. A subscription will never be required to receive leads, and it won't change your position in ranking or matching.

Before you subscribe, we'll show the price, currency, billing frequency, renewal date, taxes and what ends when you cancel. You'll be able to cancel online in your settings, in no more steps than it took to sign up, without calling us.

We'll tell you at least 30 days before a subscription price changes, and before any promotional price ends. If you don't accept a change, you can cancel before it takes effect without a penalty.

If a lead is invalid, you can ask for a refund review from your dashboard. Our refund policy explains what counts as an invalid lead, how we decide and how refunds are paid.

Once offers are available, you can publish offers for homeowners, such as an amount off your quoted price. You fund your offers, you must honour them as published, and they must follow our provider offer terms, including the rules on reference prices and all-in pricing.

Lokal Rewards are funded by LokalMatch unless an offer or campaign you've agreed to says you fund them. When LokalMatch funds a reward that a homeowner uses on your job, you still receive your full share of the price.

When you've agreed to fund a reward, its amount is deducted from what we pay you for that job and shown on your statement. We never deduct rewards funding you haven't agreed to in advance.

When homeowners can pay for jobs through LokalMatch, you'll need a Stripe account connected to LokalMatch to receive payouts, and you'll accept Stripe's terms for connected accounts. Payments are processed by Stripe and paid out to you after the milestone or job they relate to is approved or confirmed complete, as set out in our payment terms.

If a homeowner payment is refunded or disputed, we may reverse the matching payout, or deduct it from future payouts, in proportion to the amount refunded or lost. Every deduction is shown on your statement.

You're responsible for charging, collecting and paying any tax on your work, such as GST/HST, QST, VAT or sales tax, and for your own income tax. Only add tax to a quote if you're registered to charge it, and keep your registration numbers up to date on LokalMatch. We charge tax on our own fees where we're registered to.

Once pros are paid through LokalMatch, we'll have to collect tax information from you and report what we pay you to tax authorities. We may hold payouts until you give us the information we need.

Our acceptable use policy applies to you. For pros, these are also serious breaches of this agreement:

This clause sets out the main parameters that decide how pros are ordered on our pages and which pros can receive a request, and why they matter. It's drafted with the UK platform-to-business rules in mind and applies to pros in every country. Our How we rank pros page explains the same rules for homeowners.

Paying LokalMatch doesn't affect ranking or matching. Lead fees, credits, subscriptions, provider offers and rewards funding don't buy a higher position or earlier access to requests.

If we introduce paid placements, they'll be labelled as ads, kept separate from ranked results, and described here, including how payment affects placement, before they launch. Open item for legal review: whether LokalMatch is an online intermediation service under the UK rules, and the notice periods that apply to changes, restrictions and termination.

You can close your provider account at any time. Unused paid credits are handled as set out in our refund policy.

We may restrict, suspend or close an account that breaks this agreement, puts homeowners at risk or misuses LokalMatch. Unless the law or someone's safety prevents it, we'll tell you why and give you a chance to respond. To ask us to review a decision, write to pros@lokalmatch.com.

To the extent the law allows, neither party is responsible to the other for indirect losses. Open item for legal review: liability limits, indemnities, governing law and courts for each country, and Australia's unfair contract terms rules, which protect small businesses from one-sided terms.

We'll give you advance notice of changes to this agreement, and you can close your account before a change takes effect if you don't accept it. Questions? Write to pros@lokalmatch.com.