Skip to content
Lokal Match
Get quotes

For professional firms

Get IT support leads in the UK

IT requests tell you the size of the estate before you quote. The business gives a user count, picks what it needs — a help desk, fully managed IT, network and Wi-Fi, cybersecurity, cloud and email platforms, backup and recovery, hardware setup or joining systems together — and says whether someone has to be there in person.

Join as a ProHow leads work

Free to create a profile · No subscription required

Page reviewed 11 September 2026

What a IT support lead shows you

Every IT support request answers these questions before it reaches you. Follow-up questions appear only when an earlier answer calls for them.

One answer changes everything: whether something is down right now. A business with a dead network needs a call today, while one planning a move to managed services is a slower and much larger conversation. Both reach you with the user count attached, so you can size the work before you connect.

  1. Who is this for?

    • For me or my family
    • For a business
    • For a non-profit or public organization

  2. How many people work there?

    Follow-up

    Asked when the answer to “Who is this for?” is “For a business” or “For a non-profit or public organization”.

    • Just me
    • 2–9
    • 10–49
    • 50–249
    • 250 or more

  3. What do you need?

    • Help desk support
    • Fully managed IT
    • Network or Wi-Fi
    • Cybersecurity
    • Cloud, Microsoft 365 or Google Workspace
    • Backup and recovery
    • Computers and hardware setup
    • Connecting business systems

  4. How many users?

    Optional
    • 1–5
    • 6–20
    • 21–50
    • 51–200
    • More than 200

  5. Do you need someone on site?

    Optional
    • Yes, on site
    • Remote is fine
    • Either

  6. Is something down right now?

    Follow-up

    Asked when the answer to “What do you need?” is “Help desk support”, “Fully managed IT”, “Network or Wi-Fi” or “Backup and recovery”.

    • Yes
    • No

Every request also includes

When the work is needed
  • Emergency / as soon as possible
  • Within a few days
  • Within a few weeks
  • Flexible / still planning
Budget range, if the client picks one
  • Up to £500
  • £500–£1,000
  • £1,000–£2,500
  • £2,500–£5,000
  • £5,000 and up

Amounts in GBP.

Project summary
A short description of the job in the client’s own words.
General location
The city or postal area. The exact address is shared only after you connect.
Photos
Up to 6 optional photos. Before you connect, you see how many were added.

Services you can choose

When you set up your profile, pick the ones you do and mark the rest as not for you.

The guide clients get on this site

We publish a IT support guide for clients. It is written for them, not for us, and its headings are a fair list of what someone who has read it will ask you about.

Read the IT support guide

What the guide covers

  • How UK IT support contracts are structured
  • Response time and resolution time are not the same promise
  • Cyber Essentials: the five controls your provider should already meet
  • Your IT company is a data processor under UK GDPR
  • What a proper onboarding produces in the first month
  • Changing IT provider without losing control of your systems
  • The routine work you should see evidence of

Questions it answers

  • Is Cyber Essentials a legal requirement in the UK?
  • What does Cyber Essentials Plus add over the basic certificate?
  • If our IT provider causes a data breach, who reports it to the ICO?
  • Should the IT company hold our domain name and email tenancy?
  • Does a small office really need a managed contract?
  • Is there UK guidance for larger organisations with their own security staff?

Guide last checked 22 September 2026.

What IT support leads cost

LokalMatch sets lead prices by service and location. You see the price of each lead before you decide, and you pay only when you choose to connect.

See how leads work

Current lead price

Pricing is set per request.

  • We haven’t published a standard price for IT support leads yet. You see the price of each lead before you decide, and you pay only when you choose to connect.

Your IT company is a data processor under UK GDPR

From our guide for this trade, with the official sources it was checked against.

In nearly every arrangement you are the controller and the IT company is the processor: it decides nothing about why your data exists, only how it is stored and moved. Article 28 then requires a written contract, and the ICO sets out what it must contain. Processing only on your documented instructions. Confidentiality obligations on anyone with access. Security measures meeting Article 32. Controls on engaging sub-processors. Help with individual rights requests. Help with breach notification, impact assessments and consulting the ICO. Deletion or return of the data at the end. And the right to audit and to be given the information needed to demonstrate compliance.

The contract must also record the subject matter, duration, nature and purpose of the processing, the types of personal data and the categories of people involved. Most providers offer a standard data processing agreement, so the useful reading is the sub-processor list inside it. Offshore helpdesks, backup vendors and monitoring tools all appear there, and any transfer outside the UK needs either UK adequacy regulations or a safeguard such as the International Data Transfer Agreement or the UK addendum to the EU standard contractual clauses, with a transfer risk assessment behind it.

Sources: NCSC: Cyber Essentials overview · NCSC: Cyber Essentials questions answered · ICO: what needs to be included in a controller-processor contract · ICO: personal data breaches, a guide · GOV.UK: Procurement Policy Note 09/14, Cyber Essentials scheme certification · NCSC: Small Business Guide · NCSC: 10 Steps to Cyber Security · ICO: international transfers, a guide

How matching works

Requests are matched by published rules that are the same for every pro.

How we rank and match pros
  • You receive a request only for services you offer and haven’t excluded, in the areas you serve.
  • Your account must be active, with your email address and phone number verified, and you must be accepting new requests within the daily or weekly limits you set.
  • Requests reach you only with timings you accept, such as emergencies, and budgets that aren’t clearly outside the range you work in.
  • When more pros fit than a lead allows, we give more weight to an exact service match, how directly you cover the area, verification, how quickly you reply and, once you have at least three published reviews, your rating. Never to who pays more.
  • Each lead goes to a limited number of pros, and you see that number before you decide.

Invalid leads and refunds

If a lead turns out to be invalid, you can ask for a refund review from your dashboard. We look at each request and let you know the outcome. A lead may qualify when:

  • The contact details are wrong or don't work.
  • It duplicates a lead you already received.
  • It isn't a real request for work.
  • It's outside the services or areas you listed.
See how leads work

Verification you’ll need

Before you receive leads, you confirm your business email and phone number with one-time codes. Business registration, licence and insurance details are optional during sign-up; once our team checks them, your profile shows what was verified and when.

  • Contact details verified

    You confirm your business email and phone number with one-time codes. This is required before you receive leads.

  • Business registration checked

    Our team reviews the registration details you provide.

  • Licence and insurance checked

    Where your trade calls for a licence or insurance, we review what you provide.

Verification shows which details were checked and when. It isn’t a guarantee of workmanship, and it can’t be bought.

Read how verification works

Getting set up for IT support work

  • If you can take same-day emergency work, accept emergency timing. If you only take planned migrations, leave it off and you will not be offered the outages.
  • Set whether you cover visits in person or work remotely only. Clients answer that question directly, and a mismatch wastes both sides.
  • List the platforms you support in your profile. Clients choose by what they already run, not by what they would like to run.

Leads for other trades

For pros

Start getting IT support leads

Creating a profile is free and there is no subscription. You pay only for the leads you decide to take.

Join as a ProHow leads work