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PPC Agencies

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A PPC agency manages advertising you pay for by the click: search ads, shopping listings, display and video placements, and the remarketing that follows people who have already visited your site. Unlike search visibility work, the effect is immediate in both directions — campaigns produce traffic within hours of launch and stop producing it the moment they are paused.

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The mechanics reward understanding. Google describes its auction as ordering ads by Ad Rank, a combination of the bid, the quality of the ads and landing page, Ad Rank thresholds, the competitiveness of the auction, the context of the person's search and the expected impact of assets and other formats — and states that even if a competitor bids higher, you can still win a higher position, at a lower price, with high-quality ads and landing pages. The auction runs afresh for every search. That is why a good agency spends as much time on landing pages, negative keywords and conversion tracking as on bids.

Paid advertising is also the most heavily rule-bound marketing channel in Canada. Ad copy is a representation under the Competition Act, the prices shown in it have to be attainable, the platforms enforce their own advertising policies, and the tracking that makes campaigns measurable is regulated personal information. An agency that treats all three as somebody else's problem is a risk to the business paying for the ads.

The paid channels a PPC agency manages

  • Paid search: text ads matched to queries, where the intent is explicit and the competition is usually for a small number of commercial terms.
  • Shopping and product listings: feed-driven ads for retailers, where the quality of the product data matters as much as the bidding.
  • Display and remarketing: placements across websites and apps, often shown to people who have already visited, which is where privacy obligations bite hardest.
  • Video: pre-roll and in-feed advertising, judged on view-through behaviour rather than clicks alone.
  • Local and map placements: ads tied to service areas and physical locations, relevant to businesses selling within a region.
  • Feed and landing page work: the product data and destination pages the ads depend on, which sit outside the ad account but determine whether it performs.

What managing a campaign actually involves, and how LokalMatch requests reach agencies

Setup is the part that decides everything afterwards: conversion tracking that records the enquiries you care about, campaign structure that separates terms you can judge independently, and landing pages that match what the ad promised. Agencies that skip straight to launching campaigns leave the business unable to tell what worked, which is convenient for the agency and expensive for you.

Running the account is a weekly discipline rather than a monthly report. Search terms are reviewed and irrelevant ones excluded, ad variations are tested, bidding strategies are adjusted as data accumulates, and landing pages are revised when the traffic arrives but the enquiries do not. Because the auction depends on the quality of ads and landing pages and not only on the bid, improvement usually comes from relevance work rather than from spending more.

On LokalMatch you describe what you sell, the areas you serve and what a useful enquiry looks like for you, and PPC agencies covering your area contact you with their own proposals and terms. LokalMatch does not run advertising accounts, does not rank agencies and takes no part in what anyone charges; agencies pay for the requests they receive, so a business can talk to several without cost. Ask each of them what they would track before they tell you what they would bid on.

How management fees are structured, and the incentives each one creates

  • Flat management fee: a fixed amount for managing the accounts, which keeps the agency's income independent of how much you advertise.
  • Percentage of advertising spend: fees scale with what you spend on media, which is simple but gives the agency a reason to recommend spending more.
  • Performance-based element: part of the fee tied to enquiries or sales, workable only where tracking is trusted and both sides agree what counts.
  • Hybrid: a base fee plus a smaller variable component, which is how many agencies balance the two incentives.
  • Setup or onboarding fee: separate work to rebuild tracking, restructure accounts or fix a product feed before ongoing management starts.
  • What you pay the advertising platforms is separate from the agency's fee and should be billed to your own account, not passed through the agency.
  • Creative production, feed management tools and call tracking are frequently quoted apart, so ask which line items are included.

Advertising law, platform policy and the tracking rules

Every ad is a representation. Under the Competition Act, representations that are false or misleading in a material respect are prohibited, and courts weigh the general impression an ad conveys alongside its literal meaning — which matters in a format where the headline is a handful of words and the qualification sits on the landing page. The Competition Bureau also targets drip pricing: advertising a low price when mandatory fees are added later, so the advertised price is not attainable. The exception is for charges imposed by government on purchasers, such as sales tax. If your ads quote a price, the customer has to be able to buy at it.

Sale advertising has its own rule. Ordinary price claims — crossing out a former price to show a saving — are supportable only where the reference price meets the Bureau's volume test, a substantial volume sold at or above that price within a reasonable period, or its time test, offered in good faith at or above that price for a substantial period. An agency writing promotional ad copy for your business should be asking you for that history rather than inventing a strike-through price.

Platforms enforce separately. Google's advertising policies cover prohibited content, prohibited practices including abusing the ad network and misusing personal data, restricted content, and editorial and technical standards; Google states it may disapprove violating ads and suspend accounts for repeat or egregious violations. Meanwhile tracking is personal information: the Privacy Commissioner's guidance on online behavioural advertising sets conditions for opt-out consent, expects express consent where sensitive information is involved, recommends avoiding tracking children and on sites aimed at children, and expects collected information to be destroyed or effectively de-identified as soon as possible. Remarketing audiences and conversion tracking fall squarely inside that.

Warning signs in a paid advertising proposal

  • A guaranteed number of leads or a guaranteed cost per enquiry, in a channel where the auction is re-run for every search and competitors change their bids daily.
  • Advertising accounts held in the agency's name, so the performance history and audience data cannot follow you.
  • Reporting dominated by clicks and impressions, with no line for enquiries, calls or sales.
  • Heavy spending on searches for your own business name, which usually converts well and flatters the report without adding new demand.
  • No conversion tracking in place before launch, which makes every later claim about results unverifiable.
  • Refusal to show the search terms report, the one document that reveals what you are actually paying for.
  • Ad copy written with prices or savings the agency has not asked you to substantiate.

Who owns the ad accounts, the tracking and the data

Create the advertising accounts under your own business and grant the agency administrative access. The same applies to the tag container holding your tracking code, your analytics property and any call tracking. An agency running your campaigns from an account it owns can end the relationship by revoking your access to years of performance data, and the loss is real: bidding systems rely on accumulated conversion history, so starting again in a fresh account is a genuine setback.

Write down what happens at the end: the notice period, the transfer of account access, who keeps the ad creative and product feeds, and what becomes of remarketing audiences built from your visitors. Ask also for a record of which conversion actions are counted and how they are defined, because two agencies counting different things will report very different results for the same campaigns.

The ongoing work that separates managed accounts from parked ones

  • Regular review of the search terms that triggered ads, and exclusion of the ones that will never convert.
  • Testing ad variations and assets rather than leaving the same copy running for months.
  • Checking that conversion tracking still fires after any change to the website, forms or checkout.
  • Revising landing pages when traffic arrives but enquiries do not, since the auction weighs landing page quality as well as the bid.
  • Watching for disapproved ads and policy notices, and fixing the cause rather than resubmitting the same creative.
  • Reviewing audience and remarketing settings against your privacy notice, so what the account does matches what your site tells visitors.
  • Reporting that reconciles advertising activity with enquiries the business actually received.

Paid search alongside organic visibility

Paid and organic answer different needs. Paid advertising is a tap: it delivers volume quickly, allows a claim or offer to be tested within days, and can be turned off when capacity is full. Organic visibility is an asset that takes months to build and keeps returning traffic without a per-click cost. Businesses with an urgent need and no existing visibility usually start with paid; businesses already found in search often use paid selectively, for new products, competitive terms or seasonal pushes.

Running both should change how you read the numbers. Paid campaigns can cannibalize clicks the site would have earned anyway, and a rise in total enquiries matters more than a rise in either channel alone. Ask your agency to report paid results against the background of overall enquiries, so you can see what the advertising added rather than what it merely relabelled.

PPC Agencies: frequently asked questions

Does bidding more guarantee a better ad position?

No. Google describes ad position as determined by Ad Rank, which combines the bid with the quality of your ads and landing page, Ad Rank thresholds, the competitiveness of the auction, the context of the search, and the expected impact of assets and formats — and says explicitly that even when a competitor bids higher, you can win a higher position at a lower price with high-quality ads and landing pages. The auction runs again for every search, so positions are not bought in advance.

Can a PPC agency guarantee a certain number of leads?

Treat any such guarantee as a warning. Results depend on competitors' bidding, seasonal demand, your own pricing and how quickly you respond to enquiries, none of which an agency controls. A guaranteed volume is also a performance claim, and the Competition Bureau's position is that a performance claim should not be made unless it can be proven. What an agency can reasonably commit to is the work, the reporting and a defined review point.

Whose name should the advertising account be in?

Yours. Set up the ad account, analytics and tag container under your own business and add the agency as a user with the access it needs. Performance history accumulates in the account and feeds the platform's bidding systems, so losing it means starting over. This is also the cleanest way to end a relationship: you remove access rather than negotiating for the return of your own data.

Do privacy rules affect remarketing and conversion tracking?

Yes. Tracking people across a site to target advertising generally involves personal information, which brings PIPEDA and the provincial laws in Quebec, British Columbia and Alberta into play. The Privacy Commissioner's guidance on online behavioural advertising sets conditions for relying on opt-out consent — clear notice, an easy opt-out that takes effect immediately and persistently — expects express consent for sensitive information, advises against tracking children or on sites aimed at children, and expects data to be destroyed or effectively de-identified as soon as possible. Your privacy notice should describe what the campaigns actually do.

What if my ads quote a price or a discount?

Then the price has to be one a customer can actually pay. The Competition Bureau treats drip pricing — advertising a price that mandatory fees later make unattainable — as a concern under the Competition Act, with an exception for charges imposed by government on purchasers such as sales tax. Discount and was-price claims need support under the ordinary price provisions, through either the volume test or the time test. Ask your agency to source any price claim in the copy to real selling history.

How do PPC agencies reach me through LokalMatch?

You post what you sell, where you serve customers and what a good enquiry looks like, and PPC agencies working in your area respond with their own proposals. LokalMatch does not manage advertising accounts, does not vet or recommend agencies and does not set fees; agencies pay for the requests they receive, so comparing approaches is free for the advertiser. The proposals that ask about your tracking and your sales process before discussing bids are usually the ones worth a second conversation.

Sources

  1. Google Ads Help — How the Google Ads auction works
  2. Google Advertising Policies Help — Google Ads policies
  3. Competition Bureau Canada — Drip pricing
  4. Competition Bureau Canada — Ordinary price claims
  5. Office of the Privacy Commissioner of Canada — Guidelines on privacy and online behavioural advertising
  6. Competition Bureau Canada — Deceptive marketing practices

Written by the LokalMatch editorial team. Last reviewed September 14, 2026. How we write and check our guides

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What affects the fees PPC agencies charge

Fees depend on the work involved and how the professional bills. We only publish fee ranges when they’re backed by real LokalMatch data or reliable sources. Until then, here’s what usually changes the fee:

  • Scope and complexity of the work
  • How the firm bills: hourly, per project or on a monthly retainer
  • Experience of the team
  • Timeline and how urgent the work is
  • Ongoing support after the work is delivered

How to compare PPC agencies before you hire

  • Ask for examples of similar work for clients like you.
  • Read reviews and ask for references you can contact.
  • Make sure the scope, deliverables and timeline are written down before work starts.
  • Ask who will do the work: an in-house team, freelancers or subcontractors.
  • Compare two or three proposals before you decide.

Questions to ask PPC agencies before you hire

  • Have you done work like this before, and can I see examples?
  • Who will work on this, and who is my main contact?
  • How do you charge: hourly, per project or monthly?
  • What is included, and what costs extra?
  • How long is the contract, and how can either side end it?
  • How will you report on progress?
  • Who owns the work, files and accounts you set up for me?

Licences and registration

This kind of work is often limited to licensed or registered professionals, and the rules depend on where you are. Ask which body they’re registered with, and check their status on that body’s public register before you hire.

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