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AV Companies

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An audiovisual company supplies and operates the equipment that lets an audience hear, see and understand what is happening: sound reinforcement, projection or LED screens, lighting, video capture, presentation playback and the streaming feed for people attending remotely. It is a technical delivery service. The AV company is not managing your suppliers and not usually building the stage; it is making sure the room works and that nothing fails while three hundred people are watching.

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Most corporate AV is bought in one of three ways: from the venue's in-house provider, from an independent AV company brought in for the event, or as part of a larger production package. The technical requirement is the same in each case, and it is worth specifying properly, because the most common AV complaints are not exotic. People cannot hear at the back, the presenter's laptop will not display, the video plays without sound, and the remote audience receives a picture of a screen rather than the content on it.

Audiovisual work is not a licensed occupation, but two regulated areas touch it directly. Electrical work and temporary power distribution engage provincial electrical safety requirements, and high-powered lasers used for effects fall under federal radiation-emitting device rules. Anything flown overhead, such as line array speakers or a screen, is rigging and carries the safety obligations that go with it.

What an AV company provides

  • Audio: speakers, mixing consoles, microphones for presenters and audience questions, and the technician who mixes the room live.
  • Projection and LED: projectors and screens or LED walls, sized and positioned for the room's sightlines and ambient light.
  • Presentation management: collecting, testing and playing back slides and video so presenters are not connecting laptops in front of the audience.
  • Lighting: stage lighting that makes speakers visible on camera and room lighting that does not wash out the screen.
  • Video capture and streaming: cameras, vision mixing, recording and the encoded feed sent to a streaming platform.
  • Hybrid and conferencing: two-way audio and video so remote participants can hear the room and be heard in it.
  • Simultaneous interpretation and assistive listening: interpreter booths, receivers and hearing assistance systems.
  • On-site technical crew: the operators who run the equipment during the event rather than dropping it off and leaving.

Equipment, signal chain and redundancy

The useful way to assess an AV proposal is to follow the signal from source to audience. A presenter's laptop or the show computer feeds a switcher, which feeds the screens and the recording or streaming encoder; microphones feed a console, which feeds the speakers, the recording and the remote feed. Every junction in that chain is a point of failure, and a proposal that lists boxes without explaining how they connect is hiding the parts that matter.

Redundancy is what separates a serious quote from a cheap one. Spare microphones already switched on and tested, a backup show computer holding the same content, a second copy of every video file, and a plan for what happens if the switcher fails are all normal on events where a failure would be unacceptable. Ask explicitly what is duplicated and what is single-point, because the honest answer on a small event is that much of it is single-point and the question is whether that is acceptable to you.

Room fit decides more than equipment quality. Speaker coverage has to suit the shape of the room and where people actually sit, screen size has to be readable from the back row, and screen position has to work with the ceiling height and the sightlines from the sides. Ambient light defeats projection more often than any other factor, which is why a site visit or at least detailed room dimensions and a photo is worth more than a longer equipment list.

From technical brief to show day

  • Define the room, the audience number, the seating layout and whether the event is in person, hybrid or streamed before asking for a quote.
  • Share the programme: how many presenters, whether they use slides or video, whether there is a panel, and whether the audience asks questions.
  • Ask for a site visit or provide dimensions, ceiling height, available power and photographs of the space.
  • Agree the deliverables precisely: screen sizes, microphone counts and types, whether a recording is produced, and what the streaming output is.
  • Confirm the load-in window and who else is working in the room at the same time, since AV usually follows staging and rigging.
  • Collect presenter content in advance and test it on the actual show computer rather than on the day.
  • Schedule a technical rehearsal with the presenters who will actually speak, especially anyone joining remotely.
  • Confirm who operates the equipment during the event and what the contact procedure is if something fails mid-session.

Electrical safety, temporary power and rules for lasers

Event power is an electrical installation, not an extension cord problem. Ontario's live performance guidelines set out expectations for temporary distribution: continuous bonding throughout any electrical distribution system, distribution boxes properly connected to an approved fuse or breaker supply panel, power supply panels kept readily accessible, portable dimmers accessible for emergency shutdown and not obstructing exits, cables adequately secured so no strain falls on the connector and protected from crushing, abrasion and shearing, damaged cables removed from service immediately, no splicing as a connection method, and temporary stages bonded to ground. They also note that electrical installations require Electrical Safety Authority approval, which may involve direct inspection or other arrangements with that authority.

Where actual electrical work is needed, such as tying into a building's supply or installing temporary distribution, Ontario requires it to be done by a licensed electrical contractor, identifiable by a seven-digit ECRA/ESA licence number, and most electrical work requires a notification of work filed with the Electrical Safety Authority regardless of who does it. Venues frequently have their own rules on top of this, including a requirement to use their own electrician for connections. Ask who is providing power and under what authority before assuming a generator or a wall socket will do.

Lasers are the other regulated item AV companies encounter. Health Canada administers the Radiation Emitting Devices Act and its regulations for laser products sold, leased, advertised or imported in Canada, classifying lasers from Class 1 up to Class 4. Class 3B lasers are hazardous when the eye is exposed to a direct or reflected beam, because injury can occur faster than the blink reflex, and Class 4 lasers are hazardous to eye or skin from a direct, reflected or scattered beam and can ignite flammable materials. Handheld portable lasers in Classes 3B and 4 are prohibited in Canada. Show lasers sit in the high-hazard classes, so treat them as specialist work with a qualified operator and confirm what your venue and municipality require before including them.

Why AV fails at corporate events, and how to prevent it

  • Presenters connecting their own laptops minutes before speaking, which is the leading cause of visible failures; collect and test content in advance instead.
  • Audio that works in an empty room and fails once it is full of people and background noise, because the check was done in the wrong conditions.
  • No audience microphone, so questions are inaudible in the room and completely lost on the recording and the stream.
  • Ambient light from windows or house lighting washing out a projected image that looked fine during setup in the morning.
  • Video played from a presentation without routing the audio, so the remote audience watches a silent clip.
  • A streaming feed that captures a camera pointed at a screen rather than the content fed directly into the encoder.
  • Insufficient load-in time, which means the technical rehearsal is cut and the first failure happens in front of the audience.
  • No named technician in the room during sessions, so a fault that would take thirty seconds to fix runs for the whole talk.

Venue in-house AV or an independent AV company

In-house AV providers know the room, its power, its rigging points and its acoustics, and they are already permitted to work there. For a straightforward meeting with slides and a couple of microphones, that familiarity is usually the practical choice, and some venues effectively require it for connections to house systems.

An independent AV company is worth bringing in when the requirement exceeds what the house inventory covers, when you want consistency across events in different venues, or when the event is being streamed or recorded to a standard the venue does not normally deliver. Expect a site visit to be necessary, check what the venue permits an outside supplier to touch, and ask about any surcharges the venue applies to external AV.

Where a production company is already engaged, folding AV into that contract removes the coordination problem of two suppliers sharing one load-in and one set of rigging points. Where AV is bought separately, agree in writing who owns the overlap: who rigs what, who supplies power distribution, and who is responsible if the schedule slips.

On LokalMatch, a business describes the venue and room, the audience size, the programme and whether the event needs recording, streaming or interpretation, and AV companies working in that city get in touch. LokalMatch does not test equipment or assess technical quality, so ask for a site visit, a written equipment and crew list, a clear statement of what is backed up, and references from events of similar size and format.

AV Companies: frequently asked questions

What is the difference between an AV company and a production company?

An AV company supplies and operates the technical equipment: sound, screens, lighting, recording and streaming. A production company builds and runs the show as a whole, including staging, rigging, crew and show calling, and it will often subcontract or include AV within that. For a meeting in a hotel room you need AV; for a conference with a built stage and a flown rig you are usually buying production, with AV inside it.

Do I have to use the venue's in-house AV provider?

Sometimes, and it varies by venue. Many venues permit outside AV companies but restrict what they may connect to house systems, require their own electrician for power connections, or apply a surcharge for external suppliers. Ask the venue directly what an outside supplier is allowed to do, and ask before you commission a design that depends on access you may not be granted.

Who can do electrical work and power distribution at an event?

In Ontario, electrical work must meet the Ontario Electrical Safety Code, contractors engaged to perform it must be licensed electrical contractors with a seven-digit ECRA/ESA licence number, and most electrical work requires a notification of work filed with the Electrical Safety Authority. Temporary distribution at events is expected to be properly bonded, protected from damage, accessible for shutdown and free of splices, and installations require ESA approval.

Are lasers allowed at corporate events?

Laser products in Canada are regulated by Health Canada under the Radiation Emitting Devices Act and its regulations. Show lasers are typically Class 3B or Class 4, which are hazardous to the eye and, in Class 4, to skin from direct, reflected or scattered beams, and can ignite flammable materials; handheld portable lasers in those classes are prohibited in Canada. Treat laser effects as specialist work with a qualified operator, and confirm venue and municipal requirements first.

What should I give an AV company to get an accurate quote?

The venue and specific room, the audience number and seating layout, ceiling height and available power, the programme with the number of presenters and whether they use slides or video, whether there is a panel or audience questions, whether the event is recorded, streamed or hybrid, and the load-in window available. Photographs or a site visit will improve the quote more than any amount of written description.

Sources

  1. Ontario live performance guidelines: electrical
  2. Electrical Safety Authority: finding the right contractor and the ECRA/ESA licence
  3. Health Canada: laser products and the Radiation Emitting Devices Act
  4. Ontario live performance guidelines: rigging systems and fall arrest (flown loads)
  5. Ontario live performance guidelines: elevating work platforms
  6. Ontario: working at heights training

Written by the LokalMatch editorial team. Last reviewed September 14, 2026. How we write and check our guides

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What affects the fees AV companies charge

Fees depend on the work involved and how the professional bills. We only publish fee ranges when they’re backed by real LokalMatch data or reliable sources. Until then, here’s what usually changes the fee:

  • Scope and complexity of the work
  • How the firm bills: hourly, per project or on a monthly retainer
  • Experience of the team
  • Timeline and how urgent the work is
  • Ongoing support after the work is delivered

How to compare AV companies before you hire

  • Ask for examples of similar work for clients like you.
  • Read reviews and ask for references you can contact.
  • Make sure the scope, deliverables and timeline are written down before work starts.
  • Ask who will do the work: an in-house team, freelancers or subcontractors.
  • Compare two or three proposals before you decide.

Questions to ask AV companies before you hire

  • Have you done work like this before, and can I see examples?
  • Who will work on this, and who is my main contact?
  • How do you charge: hourly, per project or monthly?
  • What is included, and what costs extra?
  • How long is the contract, and how can either side end it?
  • How will you report on progress?
  • Who owns the work, files and accounts you set up for me?

Licences and registration

This kind of work is often limited to licensed or registered professionals, and the rules depend on where you are. Ask which body they’re registered with, and check their status on that body’s public register before you hire.

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