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A general contractor — usually called a builder or a main contractor in British usage — plans a project, prices it, brings in the trades and answers for the finished work. On a British house that normally means a rear or side extension, a loft conversion, knocking a front and back reception room into one, or a full refurbishment of a Victorian terrace or a post-war semi. The building work is only half the job. The other half is consent, and in the UK consent comes in two separate forms that homeowners routinely confuse with each other.
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There is no builder's licence in the United Kingdom. Nobody has to hold a licence, sit a trade examination or join a register before trading as a builder, so there is no licence number for you to ask for and nothing to look up. The legal controls sit elsewhere: on the work itself, through planning permission and building control; on particular trades that are controlled by law, gas above all; and on voluntary quality schemes, of which TrustMark is the government-endorsed one, alongside trade bodies such as the Federation of Master Builders and the National Federation of Builders.
That structure decides how you should go about choosing. Establish which consents your job needs and who is applying for them, check the controlled trades against their own statutory registers, and read the contract before you sign it, because the Consumer Rights Act 2015 sits behind every job a trader carries out for a consumer.
Planning permission and permitted development: what an extension in England actually needs
Planning permission is your local planning authority's consent for what you build and how it looks. A great many house extensions never need an application, because they fall under permitted development rights — a general permission granted nationally rather than by your council. The Planning Portal describes these as certain types of work you can carry out without applying for planning permission.
Permitted development is conditional, and the conditions are specific. Extensions and other buildings may cover no more than half the area of land around the original house; an extension may not be built forward of the principal elevation; it may not exceed the height of the existing roof; and where it comes within two metres of a boundary, the eaves may be no higher than three metres. A single-storey rear extension is limited to four metres for a detached house and three metres for any other house, with a prior approval procedure for going further on land that is not designated.
- Flats and maisonettes have no householder permitted development rights: the rights that cover houses do not apply to them, so alterations to a flat start from a planning application rather than an exemption.
- Listed buildings need listed building consent for work that would affect their character as a building of special architectural or historic interest, and carrying out such work without consent beforehand is a criminal offence.
- Conservation areas, National Parks, Areas of Outstanding Natural Beauty, World Heritage Sites and the Broads are designated land, where side extensions and rear extensions of more than one storey need permission and exterior cladding is not permitted.
- An Article 4 direction made by the council removes permitted development rights in a defined area, so work that needs no application in the next postcode may need one in yours.
- A house created through a permitted development change of use does not carry the usual householder rights, and neither do converted houses.
- A lawful development certificate is the formal confirmation that what you built was lawful, and owners commonly apply for one when a buyer's solicitor wants proof that no enforcement action can be taken.
Building Regulations approval is a separate consent: building control, inspections and the completion certificate
GOV.UK puts it as plainly as it can be put: building regulations approval is different from planning permission, and you might need both. Planning is about whether something may be built and how it looks from outside; the Building Regulations are the minimum standards for the design, construction and alteration of virtually every building, covering structure, fire safety, ventilation, drainage, electrical safety and energy efficiency.
There are two kinds of building control body and you are free to choose between them: your local authority's building control service, or a private sector registered building control approver, registered under the Building Act 1984 with applications decided by the Building Safety Regulator in England and Wales. Whichever you use, the work pauses at set stages so the body can inspect, and the job ends with a completion certificate.
Keep that certificate. GOV.UK warns that without approval you will not have the certificates of compliance you may need when you come to sell your home, and conveyancing solicitors ask for them as a matter of routine. A completion certificate is not, however, a guarantee or a warranty for the building work itself — it records compliance, not quality.
The Party Wall etc. Act 1996: the notices your neighbours must receive before work starts
In a country built largely of terraces and semi-detached houses, the party wall is a constant. The Party Wall etc. Act 1996 applies in England and Wales and covers three things: work to an existing party wall or party structure, building a new wall at or astride the boundary, and excavation near a neighbouring building. It is a civil procedure between you and your neighbour, entirely separate from planning permission and building control, and skipping it is one of the most common and most expensive mistakes on a British renovation.
- Work to a party structure — cutting in to take a beam, raising the wall, underpinning it, removing a chimney breast — requires a party structure notice served at least two months before the date the work is to begin.
- Building a new wall at or on the line of junction with the neighbouring land requires at least one month's notice.
- Excavating within three metres of a neighbouring building, where the excavation goes deeper than that building's foundations, requires at least one month's notice.
- The six metre rule catches deeper digs: excavation within six metres that cuts a line drawn downwards at 45 degrees from the bottom of the neighbour's foundations.
- A neighbour who does not consent in writing within 14 days is deemed to have dissented, and a dispute then arises under the Act whether or not anyone has fallen out.
- A dispute is resolved by an agreed surveyor, or by one surveyor for each side plus a third, who make a party wall award determining the right to execute the work, the time and manner of executing it, and the costs; either party has 14 days to appeal to the county court.
What to check instead of a licence: TrustMark, trade bodies and the controlled trades
Because no licence exists, verifying a builder is a matter of assembling signals rather than checking one number. Some of those signals are voluntary schemes and some are legal requirements, and it is worth knowing which is which.
LokalMatch is where that search starts rather than where it ends. You describe the renovation once — what you want done, the property, your postcode and when you would like to begin — and matched builders in your area get in touch with you directly; contractors pay for the requests they receive. LokalMatch does not carry out the work, does not set prices, and does not vet, rank or recommend anyone, so every check below remains yours to make.
- TrustMark describes itself as the government-endorsed quality scheme covering work a consumer chooses to have carried out in or around their home, and its registered businesses are vetted to meet required standards.
- TrustMark registered businesses are expected to provide a minimum two-year guarantee, backed by insurance that covers workmanship, rectification of defects and non-compliance with the Building Regulations if the business ceases to trade.
- If a TrustMark complaint cannot be resolved with the business or its scheme provider, it can go to the Dispute Resolution Ombudsman, of which TrustMark is a member.
- Federation of Master Builders members pass a vetting and inspection process before joining, covering trading and credit history, proof of public liability insurance and an inspection of their work.
- The National Federation of Builders, a trade association dating from 1880, publishes a membership standard and a code of conduct with a complaints process behind them.
- Gas work is the one part of a renovation where registration is not optional but a legal requirement, and government-authorised competent person schemes cover electrics, heating, ventilation, plumbing and replacement windows.
Your contract: the Consumer Rights Act 2015 and the 14-day cancellation right
Chapter 4 of the Consumer Rights Act 2015 is implied into every contract for a service between a trader and a consumer. The trader must perform the service with reasonable care and skill; statements about the service or the trader that you relied on become binding terms of the contract; where no price was fixed you need pay only a reasonable price; and where no time was fixed the work must be done within a reasonable time. If the service does not conform, you can require repeat performance at the trader's cost, or a price reduction that can run to the whole amount. A trader cannot contract out of any of it.
A contract you sign at your own kitchen table is an off-premises contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 — one concluded in the simultaneous physical presence of the trader and the consumer somewhere that is not the trader's business premises. You may cancel it at any time within the cancellation period without giving any reason, and for a service that period ends 14 days after the day the contract is entered into.
If you want the work to start inside those 14 days, the trader must not begin before the period ends unless you make an express request, which for an off-premises contract has to be on a durable medium. Start early on that basis and then cancel, and you pay a proportionate amount for what was actually done; if the trader never gave you the required information about your cancellation rights, you may owe nothing at all for the service. One carve-out matters here: contracts for constructing new buildings, or substantially new buildings created by converting existing ones, sit outside these Regulations altogether.
Older housing stock: asbestos before 2000, and who carries the safety duties on your job
The Health and Safety Executive advises that asbestos may be present in any commercial or domestic building built or refurbished before the year 2000, in forms including asbestos cement products, insulating board, textured decorative coatings and floor tiles. The danger arises when the material is disturbed and fibres go into the air — when it is cut, drilled or broken — which is precisely what stripping out a room involves. In an owner-occupied home the formal duty to manage asbestos does not apply, because the owner is not carrying out a work activity, but HSE advises telling any builders, maintenance workers or contractors about asbestos materials in your home before they start.
Health and safety duties on the site itself are governed by the Construction (Design and Management) Regulations 2015. As a domestic client — anyone having construction work done that is not in connection with a business — your client duties normally pass to the contractor where there is one contractor, or to the principal contractor where there is more than one. Where several contractors are involved you can instead agree in writing with your designer that they take on the client duties as principal designer.
England, Wales, Scotland and Northern Ireland run four different systems
- The Party Wall etc. Act 1996 extends to England and Wales only, so its notices and awards are not the procedure to follow elsewhere in the UK.
- In Scotland you apply to the council for a building warrant before work starts, and it is an offence to begin work that needs one without it, punishable by a fine.
- A Scottish building warrant is valid for three years and comes with approved plans and a Construction Compliance and Notification Plan; a completion certificate is submitted to the council at the end.
- Scotland has its own permitted development rules for extensions, porches, dormers and outbuildings, so English guidance on measurements does not transfer.
- Northern Ireland works to the Building Regulations (Northern Ireland) 2012, administered by district councils' building control through submitted plans or, for certain domestic work, a building notice.
- Northern Ireland's planning system runs under the Planning Act (Northern Ireland) 2011, with most planning functions transferred from central government to district councils in April 2015.
Builders: frequently asked questions
Do builders need a licence in the UK?
No. There is no builder's licence in the United Kingdom and no register a builder must join before trading, so nobody can show you one. What can be checked is different: whether the business is registered with TrustMark, the government-endorsed quality scheme, or a trade body such as the FMB or NFB; whether the gas and electrical work will be done by people on the relevant statutory register or competent person scheme; and whether they hold public liability insurance.
Is planning permission the same thing as building regulations approval?
No, and conflating them is the single most common misunderstanding in British renovation. GOV.UK states that building regulations approval is different from planning permission and that you might need both. Planning permission is your council's decision about whether and how something may be built; building control checks that the construction meets the Building Regulations. An extension can be permitted development, needing no planning application at all, and still require full building control approval and inspections.
How do I know whether my extension is permitted development?
By checking the conditions against your actual property, then getting it confirmed. The limits cover height, depth, position relative to the principal elevation and how much of the land around the original house is already built on, and the rights disappear entirely for flats and maisonettes, are restricted on designated land such as conservation areas, and can be withdrawn locally by an Article 4 direction. Your local planning authority can confirm the position, and a lawful development certificate gives you a document to show a future buyer.
Do I have to serve a party wall notice on my neighbours?
In England and Wales you must if the work is caught by the Party Wall etc. Act 1996: work to an existing party structure, building on the boundary, or excavating within three metres of a neighbouring building below the level of its foundations, or within six metres on the 45-degree rule. Notice is two months for party structure work and one month for boundary walls and excavation. Neighbours who do not consent within 14 days are deemed to have dissented, which means surveyors and a party wall award.
Can I cancel a building contract I signed at home?
Usually yes. A contract concluded with the trader physically present somewhere other than their business premises — your kitchen table, for instance — is an off-premises contract, and you may cancel it within 14 days of the day it was entered into without giving a reason. If you asked in writing for work to start inside that period and then cancel, you pay a proportionate amount for what was done. Contracts to construct a new building, or a substantially new building by conversion, are excluded from these rules.
What paperwork should I have at the end of the job?
Keep the completion certificate from the building control body, any electrical installation certificate for notifiable work, the Gas Safe paperwork for gas appliances, the party wall award if one was made, the planning decision notice or lawful development certificate, and the written guarantees. These are the documents a buyer's solicitor will ask for, and GOV.UK specifically warns that without approval you will not have the certificates of compliance you may need when you sell.
Sources
- Planning Portal: Permitted development rights
- Planning Portal: Extensions
- GOV.UK: Building regulations approval
- GOV.UK: The Party Wall etc. Act 1996 explanatory booklet
- Consumer Rights Act 2015, Part 1 Chapter 4 (services)
- Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, regulation 30
- TrustMark: Consumer protection
- HSE: Domestic clients under CDM 2015
- HSE: Asbestos frequently asked questions
- mygov.scot: Getting a building warrant
- Department of Finance: Building Regulations in Northern Ireland
Written by the LokalMatch editorial team. Last reviewed 14 September 2026. How we write and check our guides
What general contractors can help with
Common jobs homeowners hire general contractors for:
- Home RenovationsRenovate a room, a floor or the whole house.
- Whole Home RenovationsRedo the whole house at once, from layout to finishes.
- House ExtensionsAdd space with a new room, a second storey or an extension.
- Basement RenovationsUpdate, finish or convert a basement into living space.
- Basement FinishingTurn an unfinished basement into finished living space.
- Bathroom RenovationsUpdate or fully redo a bathroom, ensuite or powder room.
- Kitchen RenovationsUpdate or fully redo a kitchen: layout, cabinets, counters and more.
- Flat RenovationsRenovate an apartment or rental unit.
- Garage ConversionsConvert a garage into a room, office or living space.
- Loft ConversionsTurn an attic into a bedroom, office or storage space.
- SunroomsBuild or enclose a sunroom, solarium or three-season room.
- Porch ConstructionBuild, rebuild or repair a front or back porch.
- Structural RenovationsRemove or move walls, add beams and change a home's structure.
- Accessibility RenovationsMake a home easier to get around for people with limited mobility.
- Aging-in-Place RenovationsAdapt a home so you can stay in it safely as you get older.
- Fire & Water Damage RenovationsRebuild and refinish after a fire, flood or water leak.
- Commercial-to-Residential ConversionsConvert a commercial space into a home or residential units.
- Project ManagementCoordinate trades, schedules and budgets for a renovation.
- Construction ManagementOversee a build or major renovation on the owner's behalf.
- Home Elevators & LiftsInstall residential elevators and platform lifts.
- Accessibility EquipmentInstall stair lifts, ramps, grab bars and mobility aids.
- Custom MetalworkCustom railings, gates, stairs and other metal pieces.
- WeldingOn-site and shop welding repairs and fabrication.
- Garage BuildersBuild detached and attached garages.
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What affects the cost of renovation
Prices depend on the details of your project. We only publish price ranges when they’re backed by real LokalMatch quote data or reliable sources. Until then, here’s what usually changes the price:
- Size and scope of the project
- Structural changes, such as moving or removing walls
- Plumbing, electrical and HVAC work involved
- Finishes and materials chosen
- Design, drawings and permits
- Condition of the existing house once it's opened up
- Access to the site and the timeline
How to compare general contractors before you hire
- Look for a contractor who has finished projects similar in size and type to yours, and ask to see them.
- Get a written contract with the scope, the payment schedule, the timeline and how changes will be priced.
- Ask who will manage the job day to day and how often you'll get updates.
- Check that they carry liability insurance and workers' compensation coverage, and that their trades are licensed where required.
- Compare quotes on the same scope, and ask what each one leaves out.
- For structural changes, make sure an engineer or designer is involved where needed.
Questions to ask general contractors before you hire
- Who will pull the permits, and who will be there for inspections?
- Which parts of the job will you do yourselves, and which will go to subcontractors?
- How do you handle change orders and unexpected problems once walls are open?
- What is the payment schedule, and what is each payment tied to?
- Can you show me proof of liability insurance and workers' compensation coverage?
- What warranty do you offer on your workmanship, and is it in writing?
- Can I speak with a few of your recent clients?
Renovation permits and local rules
Some renovation work needs a permit or has to meet local bylaws. Rules vary by municipality, so ask your pro whether a permit is needed and who will apply for it — and check with your city or town if you’re unsure.
Permits and licensingGuides about renovation
- ✦
Home Renovations guide
A home renovation is work that improves a house you already own rather than building a new one: reconfiguring rooms, replacing tired services, opening up a dark ground floor, insulating a cold rear wall, or putting…
Read guide - ✦
Whole Home Renovations guide
A whole-home renovation is the job where the house is emptied rather than worked around. It usually arrives in one of three ways: a property bought at auction or from an estate that has not been touched for decades, a…
Read guide - ✦
House Extensions guide
In British usage a home addition is an extension, and it is the most common large project carried out on a house here.
Read guide
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