Security Guard Companies
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Security guard companies supply licensed guards for sites that need a human presence: reception and concierge posts, overnight coverage of warehouses and construction compounds, mobile patrols that visit several properties on a route, alarm response, retail loss prevention, and event security. Unlike most business services in this category, this one is genuinely regulated, and the regulation is provincial rather than federal.
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The pattern across provinces is that two separate licences matter. Ontario regulates the field under the Private Security and Investigative Services Act: individual security guards hold their own licence, any business that sells the services of security guards needs an agency licence, and an employer that directly employs in-house guards without selling those services must register with the ministry instead. British Columbia's Security Services Act works the same way, requiring a security worker licence for the individual and a security business licence for the company, and expressly barring a licensed business from engaging anyone for security work who does not hold the worker licence for that kind of work. In Quebec, the Bureau de la sécurité privée issues both agency and agent permits under the Private Security Act across categories that include guarding.
Both licences are checkable by the buyer, and each of these provinces publishes a register for exactly that purpose. That is unusual and worth using: in most of the services around this one, no such verification exists.
How private security is licensed, province by province
Ontario's Private Security and Investigative Services Act covers security guards, private investigators, the agencies that sell their services, and businesses that employ in-house security. New guards must complete a basic training course and pass the ministry test before they can be licensed, and a licensed guard must carry the licence while on duty and produce it on request. ServiceOntario publishes a public registry with separate searches for individual licence status, agency licence status and employer registration status, so a buyer can confirm both the company and, if it matters, the people it sends.
British Columbia is administered by the Security Programs Division under the Security Services Act. The Act states that an individual must not engage in security work unless the individual holds a valid security worker licence for that kind of work, that a person must not carry on a security business without a valid security business licence, and that a licensed business must not employ or engage an individual for any kind of security work unless that individual holds the corresponding worker licence. Licence categories include security guard services, armoured car guards, alarm services, locksmiths, private investigators and security consultants, and the province provides an online licence status check.
In Quebec, the Bureau de la sécurité privée administers the Private Security Act across six activity categories, guarding among them. Anyone operating a private security business in Quebec must hold an agency permit from the Bureau, and individuals must hold an agent permit; the Bureau maintains a public register of permit holders. Other provinces run their own regimes with their own statutes, training requirements and registries, so confirm the rule in the province where the guards will actually work rather than assuming one province's process applies everywhere.
What a security guard may and may not do
This is the part buyers most often get wrong. A security guard licence is permission to work in the industry. It does not confer police powers, and it does not create any authority to detain, search or use force beyond what any other person has. A guard's ability to arrest comes from the Criminal Code, not from the licence.
Section 494 of the Criminal Code sets out arrest without warrant by any person. It allows any person to arrest without warrant someone they find committing an indictable offence, and allows the owner of property, or a person authorized by the owner, to arrest without warrant a person found committing a criminal offence on or in relation to that property, subject to the limits the section sets. Critically, subsection 494(3) provides that anyone other than a peace officer who arrests a person without warrant shall forthwith deliver that person to a peace officer. A guard cannot hold someone indefinitely, run their own investigation, or treat a back office as a detention room.
Ontario's rules of conduct reinforce the boundary from the other direction. A licensed guard must not hold themselves out as police: the regulation prohibits using terms such as police, law enforcement, special constable, officer, detective or private detective to describe themselves, and uniform rules bar police-style elements such as rank chevrons and forage caps. Guards on bodyguard, loss prevention or undercover assignments may work in plain clothes but must still produce the licence when asked. If a company's sales pitch suggests its guards can do more than this, that is a reason to look harder, not a selling point.
The main kinds of guarding service
- Static or site guarding: a guard posted at one location for set hours, typically reception screening, access control and overnight presence.
- Mobile patrol: a marked vehicle visiting several properties on a route, checking doors, lighting and grounds, and logging each visit.
- Alarm response: attending when a monitored alarm activates, verifying the cause and waiting for police or a keyholder where required.
- Concierge and front-of-house: a hybrid role in residential and office towers combining access control with visitor and resident service.
- Loss prevention: retail-focused work on theft and fraud, often in plain clothes, where the legal limits on detention matter most.
- Construction and vacant site security: protecting materials, equipment and unfinished buildings, frequently overnight and in poor conditions.
- Event security: crowd management, entry screening and venue coverage for a defined date, usually resourced by headcount and position.
- Specialised services: armoured car and cash transport, security consulting and alarm system work, which are separate licence categories in several provinces.
Checking a security company before you sign
- Ask for the agency or business licence number and check it yourself in the province's registry rather than accepting a certificate image.
- Confirm the licence category matches the work; a licence for one kind of security work does not authorise another in provinces that license by category.
- Ask how the company confirms that each guard it deploys holds a current individual licence, and how often that is re-checked.
- Where in-house staff are involved, remember that a business employing its own guards may need to register as an employer rather than hold an agency licence.
- Ask for proof of commercial general liability insurance and workers' compensation registration, both current for the contract term.
- Ask who supervises the guards overnight, how a supervisor is reached at three in the morning, and how often posts are checked.
- Ask whether the guards on your site will be employees or subcontracted from another agency, and whose licence covers them.
Post orders, reporting and supervision
The document that makes a guarding contract work is the post order: the written instruction set for your specific site saying what the guard does on arrival, what the patrol route and timing are, which doors and areas are checked, who is allowed in and how that is verified, and precisely what to do for each foreseeable incident, including the point at which police are called instead of handled internally. Generic post orders are a sign the company has not actually assessed your site.
Reporting is the other half. Agree what is logged, in what form, and how quickly you see it: routine patrol logs, incident reports, and immediate notification for anything serious. Ontario requires licensed agencies to keep the records listed in the recordkeeping regulation for business entities for a set retention period, with longer retention where legal proceedings are underway, so ask how incident records are stored and how you obtain a copy if an incident becomes a claim or a prosecution.
Supervision deserves a direct question because it is where price differences usually hide. Ask how many sites one supervisor covers, whether guards are checked in person or only by an app, and what happens when a guard does not show. Coverage gaps on overnight posts are the most common complaint in this service, and they are a scheduling and supervision problem rather than a licensing one.
Contract agency or your own in-house guards
A contract agency is the usual answer for variable or overnight coverage. It carries the recruitment, licensing, scheduling, uniforms and cover for absence, and it can surge for an event or shrink when a construction phase ends. You are buying a service and managing it through post orders, reports and a named supervisor.
Employing guards directly gives you continuity, people who know the building and its regulars, and direct control of standards. It also moves the compliance onto you: your staff still need their individual licences, and in Ontario an employer that directly employs in-house guards without selling those services must register with the ministry. That registration is itself searchable in the ServiceOntario registry.
On LokalMatch, a business describes the site, the hours that need covering, whether the post is static, mobile or event-based, and any specific requirements such as concierge duties or alarm response, and security guard companies working in that city respond directly. LokalMatch does not verify licences or vet guards, so use the provincial registry yourself: the whole point of a public register is that a buyer can confirm a company's standing in a couple of minutes before any contract is signed.
Liability, insurance and what the contract should say
- Name the standard of service concretely: positions, hours and patrol frequency, not an undefined promise of security.
- Require current commercial general liability insurance for the full term, and ask to be notified if the policy lapses or changes.
- Confirm workers' compensation registration, since guards work alone, at night and outdoors, and injury claims are foreseeable.
- Set out who is liable for a guard's conduct, how complaints are investigated, and how a guard is removed from your site.
- Address equipment explicitly: Ontario makes the licensed agency responsible for having adequate insurance covering risks associated with employees carrying equipment such as batons, handcuffs or firearms.
- Agree how incident evidence, including written reports and any recordings, is preserved and released to you or to police.
- Set the notice period and the handover of keys, fobs and codes on termination, so a contract change does not become a security incident.
Security Guard Companies: frequently asked questions
Do security guards need a licence in Canada?
Yes, and it is issued provincially rather than nationally. Ontario licenses individual guards under the Private Security and Investigative Services Act, British Columbia issues security worker licences under the Security Services Act, and Quebec requires an agent permit from the Bureau de la sécurité privée. The requirements, training and categories differ by province, so check the rule where the guards will actually work.
Does the security company itself need a licence, or just the guards?
Both. A business selling the services of security guards needs an agency licence in Ontario, a security business licence in British Columbia, or an agency permit from the Bureau de la sécurité privée in Quebec, in addition to each guard holding an individual licence. British Columbia's Security Services Act goes further and prohibits a licensed business from engaging anyone for security work who does not hold the matching worker licence.
How do I check whether a security company is licensed?
Use the provincial register. ServiceOntario publishes searches for individual licence status, agency licence status and employer registration status. British Columbia offers an online security licence status check through the Security Programs Division, and the Bureau de la sécurité privée maintains a public register of permit holders in Quebec. Ask for the licence number and search it yourself rather than relying on a certificate the company sends you.
Can a security guard arrest or detain someone?
Only within the narrow limits that apply to any person. Section 494 of the Criminal Code permits arrest without warrant in defined circumstances, including by a property owner or a person they authorise for an offence found being committed on that property, and it requires anyone other than a peace officer who makes such an arrest to deliver the person to a peace officer forthwith. The licence itself grants no police powers and no general right to detain, search or question.
Can security guards wear uniforms that look like police uniforms?
No. Ontario's rules of conduct prohibit a licensed guard from holding themselves out as police, including by using words such as police, law enforcement, special constable, officer or detective, and the uniform requirements exclude police-style features such as rank chevrons and forage caps. Uniforms must identify the wearer as security and show identification, while plain clothes are allowed for specific assignments such as loss prevention or bodyguard work.
What should be in a guarding contract besides the hourly coverage?
Site-specific post orders describing patrols, access rules and incident procedures; named supervision and an after-hours escalation contact; the reporting you will receive and how incident records are retained; current liability insurance and workers' compensation evidence; who is responsible if a guard causes harm; and the handover of keys, fobs and codes when the contract ends.
Sources
- Ontario: private security and investigative services (licensing and public registry)
- Ontario: requirements for security guard and private investigator agencies
- Ontario: requirements for security guards and private investigators
- Security Services Act (British Columbia), BC Laws
- British Columbia: security business licence, Security Programs Division
- Bureau de la sécurité privée (Québec)
- Criminal Code, section 494 (arrest without warrant by any person), Justice Laws Website
Written by the LokalMatch editorial team. Last reviewed September 14, 2026. How we write and check our guides
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What affects the fees security guard companies charge
Fees depend on the work involved and how the professional bills. We only publish fee ranges when they’re backed by real LokalMatch data or reliable sources. Until then, here’s what usually changes the fee:
- Scope and complexity of the work
- How the firm bills: hourly, per project or on a monthly retainer
- Experience of the team
- Timeline and how urgent the work is
- Ongoing support after the work is delivered
How to compare security guard companies before you hire
- Ask for examples of similar work for clients like you.
- Read reviews and ask for references you can contact.
- Make sure the scope, deliverables and timeline are written down before work starts.
- Ask who will do the work: an in-house team, freelancers or subcontractors.
- Compare two or three proposals before you decide.
Questions to ask security guard companies before you hire
- Have you done work like this before, and can I see examples?
- Who will work on this, and who is my main contact?
- How do you charge: hourly, per project or monthly?
- What is included, and what costs extra?
- How long is the contract, and how can either side end it?
- How will you report on progress?
- Who owns the work, files and accounts you set up for me?
Licences and registration
This kind of work is often limited to licensed or registered professionals, and the rules depend on where you are. Ask which body they’re registered with, and check their status on that body’s public register before you hire.
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