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Payroll Services

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A payroll service runs the pay cycle for an employer: calculating gross pay, withholding the right deductions, paying employees on time, sending the withheld amounts to the tax authority by the deadline, keeping the records and producing the year-end slips. Providers range from software with a support desk, through bookkeeping and accounting firms that run payroll as part of a wider service, to full outsourcing where the provider handles the filings, the year end and the questions employees ask.

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The work looks routine until you look at the obligations underneath it. An employer has to open a payroll account, calculate deductions and contributions on employee pay, remit them on a schedule that depends on the size of its payroll, file information returns after the calendar year, and keep records that support all of it. Provincial employment standards add their own layer, including what has to appear on a wage statement and which deductions may lawfully be made from pay.

The most important thing to understand before outsourcing is that the obligations stay with the employer. A provider can calculate, pay, remit and file on your behalf, and a good one will do it more reliably than a busy owner, but it is still your payroll account and your liability if a remittance is late or a slip is wrong. That is an argument for checking the work rather than for keeping it in-house. This page is general information, not legal or tax advice.

What a payroll provider handles

  • Pay calculation: gross pay, overtime, salary changes, commissions, bonuses and taxable benefits, converted into net pay for each employee.
  • Deductions and contributions: income tax, Canada Pension Plan contributions and Employment Insurance premiums withheld from pay, with the employer's share added on top.
  • Payment: direct deposit to employees on the agreed pay day, with wage statements issued for each pay period.
  • Remittances: sending the withheld and employer amounts to the tax authority by the due date that applies to your remitter type.
  • Records: payroll registers, remittance history and the employee records that support both.
  • Year end: preparing and filing the information return and issuing employees their slips.
  • Life events: new hires, leaves, terminations and the records of employment they require, plus garnishments where a court has ordered one.
  • Support: answering employees' questions about their pay, which is often the part an owner is happiest to hand over.

Setting up outsourced payroll

  • Account setup: the business needs its own payroll account with the tax authority; confirm whose name it is in and who can see it.
  • Authorization: the provider is authorized as a representative at an agreed level of access rather than using the owner's credentials, and business accounts can delegate authority to add others.
  • Employee data: social insurance numbers, the province of employment, pay rates, completed personal tax credit forms and banking details are loaded and checked.
  • Opening balances: mid-year transfers need year-to-date figures carried over accurately, or the year-end slips will not reconcile.
  • Pay calendar: pay periods, pay days, cut-off times for submitting hours and the process for off-cycle payments are agreed in writing.
  • Parallel run: the first cycle is checked against the old method before it goes out, which is the cheapest moment to find a mistake.
  • Handover: you confirm who checks the remittance each period, who receives the tax authority's correspondence, and how to reach the provider when a pay day is at risk.

Employer payroll obligations: deductions, remitting and deadlines

The Canada Revenue Agency sets out the core duties: open a payroll account, calculate the deductions and contributions on the amounts you pay, remit them, and report the income and deductions. Getting the first step right matters because the calculation depends on facts the employer supplies, including the employee's province of employment and the completed personal tax credit forms, and because whether a worker is an employee or self-employed is a question of the actual relationship rather than what the parties call it.

How often you remit depends on your remitter type. Quarterly remitters send deductions after each calendar quarter, on due dates in January, April, July and October; regular remitters remit monthly, with the payment due on the fifteenth day of the following month; accelerated remitters, whose payrolls are larger, remit more frequently, in some cases twice a month and in others within a few working days of each part of the month. The agency applies a penalty and charges interest on remittances that are late or missing, with heavier consequences for repeated failures, and requires a final remittance within seven calendar days when a business stops operating or changes its legal status.

Where payroll goes wrong

Most payroll failures are not calculation errors; they are timing and classification failures. A remittance sent late attracts a penalty and interest regardless of whether the money was always there, and because the obligation belongs to the employer, a provider's mistake does not remove it. Treating a worker as self-employed when the relationship is really employment is the other expensive one, since the unremitted deductions and contributions can be assessed afterwards, along with interest.

  • Nobody checking that the remittance actually left on time, because everyone assumed the other party was watching it.
  • Taxable benefits such as a vehicle, insurance or allowances left out of the calculation all year and discovered at year end.
  • The wrong province of employment on file, which changes the deductions and the year-end reporting.
  • Mid-year software or provider changes made without carrying over year-to-date figures, so the slips do not reconcile.
  • Deductions taken from pay that provincial employment standards do not permit, such as a charge for faulty work or a cash shortage without the required written authorization.
  • Terminations processed late, leaving final pay, vacation pay and the record of employment outstanding.
  • Records kept only inside the provider's system, with no export the business holds itself.

Payroll year end and information returns

After the calendar year, the employer files an information return summarizing what was paid and withheld, and gives each employee their slip. For the T4 and related returns, the Canada Revenue Agency's filing due date is the last day of February following the calendar year the return covers, and a return is on time if it is received or postmarked on or before that date; where the date falls on a weekend or a public holiday, the next business day applies. Late filing can attract penalties, so a provider's year-end timetable is worth agreeing in advance rather than discovering in February.

Year end is also a reconciliation exercise, and it is where errors made months earlier surface. The totals on the slips have to agree with what was remitted through the year; a difference means either a remittance was wrong or something was missed in the calculation, and it is far easier to find in January than after the filing. Ask your provider how they reconcile, when they will send drafts for review, and how corrections are handled if an amended slip turns out to be necessary.

Wage statements, records and employment standards

  • Provincial employment standards govern pay periods and pay days: in Ontario, for example, an employer must establish a regular pay period and a regular pay day and pay the wages earned in each period by that day.
  • A written wage statement is required for each pay day, and Ontario's rules set out what it must show, including the pay period, the wage rate, the gross amount and how it was calculated, the amount and purpose of each deduction and the net amount paid.
  • Only certain deductions are permitted: those required by law, those a court order specifically authorizes, and those the employee has authorized in writing with the amount or the method of calculation stated.
  • Deductions for faulty work, or for losses where the employee did not have sole access and total control, are not permitted in Ontario even with a written authorization for the latter.
  • Payroll records support the filings, and the tax authority's general rule is that records and supporting documents are kept for six years from the end of the last tax year they relate to, at a place of business or residence in Canada unless it permits otherwise.
  • Keep your own copy: export payroll registers, remittance confirmations and year-end filings periodically, so a change of provider never leaves the business without its history.

In-house payroll, a payroll provider or your accountant

Running payroll in-house with software is workable for a small, stable team paid the same way each period, and it keeps the knowledge inside the business. It gets harder as soon as the payroll includes variable hours across provinces, taxable benefits, frequent turnover or leaves, because each of those is a rule to apply correctly every cycle, and because one person holding all of it is a single point of failure when they are away on a pay day.

An accounting or bookkeeping firm that already handles your books can run payroll with the advantage that the entries land in the accounts properly and year end reconciles. A dedicated payroll provider brings scale: employee self-service, deadline tracking and staff who do nothing else. The decision usually turns on complexity and on who you want answering an employee's question about their pay. Whichever you choose, keep visibility of your own payroll account so you can confirm that remittances and filings are being made.

Payroll Services: frequently asked questions

Am I still responsible if my payroll provider files late?

Yes. The payroll account and the obligations to deduct, remit and report belong to the employer, and the Canada Revenue Agency applies penalties and interest to late or missing remittances. Outsourcing is about reliability, not transferring liability, so agree who confirms each remittance and keep access to your own account.

How often do payroll deductions have to be remitted?

It depends on your remitter type. Quarterly remitters remit after each calendar quarter on due dates in January, April, July and October; regular remitters remit monthly, due on the fifteenth of the following month; accelerated remitters remit more often, in some cases twice a month. You can check your remitter type through the tax authority's online services.

When are T4 slips due?

The filing due date for the T4 return is the last day of February following the calendar year it covers, and employees get their slips by then. A return counts as filed on time if it is received or postmarked on or before the due date, and where that date falls on a weekend or public holiday the next business day applies.

Can I deduct a shortfall or damage from an employee's pay?

Employment standards limit this and the rules are provincial. In Ontario, the only permitted deductions are those required by statute, those a court order specifically authorizes, and those the employee authorized in writing; deductions for faulty work are not allowed, and deductions for losses require that the employee had sole access and total control as well as written authorization.

What does a payroll provider need from me to start?

Your payroll account details, employee information including social insurance numbers, province of employment, pay rates, completed personal tax credit forms and banking details, and year-to-date figures if you are switching part-way through a year. Expect a parallel run on the first cycle so the numbers can be checked before anything goes out.

How does LokalMatch work for payroll services?

You describe the business, the number of employees, the provinces they work in and how often you pay them, and payroll providers who serve your area get in touch to quote. LokalMatch does not vet providers or advise on your obligations; compare what each one includes, especially year-end filings, and confirm who is responsible for confirming remittances.

Sources

  1. Canada Revenue Agency: Payroll
  2. Canada Revenue Agency: When to remit (pay) payroll deductions
  3. Canada Revenue Agency: When to file information returns
  4. Ontario: Your guide to the Employment Standards Act, payment of wages
  5. Canada Revenue Agency: Where to keep your records and for how long
  6. Canada Revenue Agency: Levels and scope of authorization for business representatives

Written by the LokalMatch editorial team. Last reviewed September 14, 2026. How we write and check our guides

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What affects the fees payroll providers charge

Fees depend on the work involved and how the professional bills. We only publish fee ranges when they’re backed by real LokalMatch data or reliable sources. Until then, here’s what usually changes the fee:

  • Scope and complexity of the work
  • How the professional bills: hourly, flat fee or retainer
  • Experience and seniority of the person doing the work
  • Deadlines and how urgent the work is
  • Third-party costs such as filing, registration or government fees

How to compare payroll providers before you hire

  • Check that they are licensed or registered for this work where you live, on the regulator’s public register.
  • Look for experience with matters like yours, and ask who will actually handle your file.
  • Ask how they charge before any work starts, and get the terms in writing.
  • Compare two or three professionals before you decide.
  • Be wary of anyone who guarantees a particular outcome.

Questions to ask payroll providers before you hire

  • Are you licensed or registered for this work, and with which body?
  • Have you handled matters like mine before?
  • Who will do the work, and who will I deal with day to day?
  • How do you charge: hourly, a flat fee or a retainer?
  • What is included in your fee, and what costs extra?
  • Will you confirm the scope and fees in a written engagement letter?
  • Do you carry professional liability insurance?

Licences and registration

This kind of work is often limited to licensed or registered professionals, and the rules depend on where you are. Ask which body they’re registered with, and check their status on that body’s public register before you hire.

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