Freight Forwarders
Freight Forwarders near you
A freight forwarder organises international shipping. Rather than operating ships or aircraft, it buys capacity from those who do and assembles the door-to-door movement around it: collection at origin, the main international leg by ocean, air or road, the transfer at each end, and delivery to your warehouse. Along the way it produces the transport documents, books the space, arranges consolidation where your cargo is too small to fill a container, and coordinates with whoever is clearing the goods through customs.
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Importers and exporters use forwarders because international movements involve many parties who do not talk to each other. A shipment might touch a trucker, a terminal, an ocean carrier, a port agent, a customs broker and a final-mile carrier, each with its own paperwork and cut-off times. The forwarder's value is in holding that chain together and telling you early when a link has failed. Choosing one is largely about the trade lanes it genuinely knows, the transparency of its charges at both ends, and whether it can explain clearly where a delayed shipment is and what happens next.
Ocean, air and multimodal forwarding services
- Full container load: your goods fill a container that travels sealed from origin to destination, with the fewest handling points.
- Less than container load: your cargo is consolidated with other shippers' goods into a shared container and separated at a destination depot, which adds handling and time.
- Air freight: for urgent, high-value or perishable cargo, priced on the greater of actual and volumetric weight, with tighter packaging and security requirements.
- Road and rail forwarding: overland movements within North America or as the inland leg of an ocean shipment.
- Project and out-of-gauge cargo: oversized or heavy items needing special equipment, route surveys and permits.
- Door-to-door coordination: arranging pickup, the international leg, customs interface and final delivery as one managed movement.
How an international shipment is put together
- Quotation: you provide commodity, packing details, weights and dimensions, origin and destination, and the commercial terms agreed with your supplier.
- Booking: the forwarder reserves space with the carrier and confirms the cut-off times for delivering cargo and documents.
- Origin handling: collection from the supplier, any consolidation into a shared container, and export formalities in the origin country.
- Main carriage: the ocean or air leg, with a transport document issued for the cargo and a schedule that may include transhipment.
- Arrival and customs: the goods are reported on arrival and cleared before release, whether by the forwarder's affiliated brokerage or your own broker.
- Delivery: final-mile transport to your facility, with any terminal, storage or demurrage charges settled before the cargo is released.
What a forwarder is licensed to do, and what it is not
It is worth being clear about who holds which authority. The Canadian Transportation Agency describes itself as the authority for Canada that issues licences to operate publicly available air services, and its licences and permits cover air transportation: domestic licences for Canadian carriers, scheduled and non-scheduled international licences, charter permits for flights between Canada and other countries, and approvals for arrangements such as wet-leases under section 60 of the Canada Transportation Act. Those licences are about operating the aircraft, and the Agency's air licensing guidance addresses carriers that operate air services rather than intermediaries who buy space on them.
A forwarder that arranges carriage is therefore in a different position from the carrier performing it, and the Agency also notes that exemptions from licensing requirements exist under section 59 of the Act. If your arrangement involves chartering an aircraft or holding out an air service in your own name, confirm directly with the Agency what authority is required rather than assuming a forwarding business covers it.
Customs clearance is a separate authority again. Accounting for goods and paying duties as the agent of the owner or importer is reserved to licensed customs brokers, so a forwarder offering clearance is either holding a broker licence itself or working with a brokerage. Ask which it is, and get the licensed entity named.
Forwarder, customs broker or booking direct with a carrier
The cleanest way to see the difference is by what each one is responsible for. A carrier moves the cargo on its own vessel or aircraft. A forwarder assembles and manages the movement across several providers. A customs broker deals with the border formalities that let the goods enter. A single company may wear more than one of these hats, which is convenient but makes the invoice harder to read.
Booking directly with an ocean or air carrier can make sense for a shipper with steady volumes, its own staff to manage documentation and enough leverage to hold space. Most importers do not have that, and end up paying more in demurrage, missed cut-offs and unbooked capacity than the forwarder's margin would have cost. Small e-commerce shippers sit at the other extreme, where a consolidator or a courier programme may fit better than a traditional forwarding arrangement.
Common failures on international shipments
- Commercial terms with the supplier that were never pinned down, so both parties assume the other arranged and paid for a leg of the journey.
- Destination charges that were not quoted at booking, appearing as terminal handling, documentation or delivery order fees before the cargo is released.
- Demurrage and detention accruing because nobody collected the container promptly or returned the empty on time.
- Documents that do not match the cargo, which stalls both the carrier release and the customs accounting.
- Cargo that turns out to be regulated, needing permits or special handling that were not identified before the booking.
- Transhipment delays and rollings that the shipper only learns about after the vessel has sailed without the cargo.
Peak seasons, capacity and planning around them
International capacity is not evenly available through the year. Demand builds ahead of major retail seasons and around extended factory shutdowns in manufacturing regions, and when space tightens, cargo gets rolled to later sailings regardless of when it was booked. Air capacity tightens alongside it, which is when shippers discover that the expensive fallback is also full.
The defence is calendar discipline rather than cleverness: book earlier into known peaks, agree with your forwarder what happens if cargo is rolled, and keep a realistic buffer between the promised arrival and the date you actually need the goods. Canadian winter adds an inland dimension, since weather disruption at transfer points and on the road legs can undo an otherwise on-time ocean arrival.
Reading a forwarding quote, and how LokalMatch requests work
Compare quotes by scope before anything else, because an attractive number often covers only the main leg. A comparable quotation should show origin charges, the international carriage, destination and terminal charges, final delivery, and whether customs work and duty disbursement are included or billed separately. Air pricing turns on volumetric as well as actual weight, so how your goods are packed changes what you pay. Ask what is excluded and what triggers a charge after arrival, particularly free time on containers.
On LokalMatch you set out the lane, the commodity and the rough volume once, and freight forwarders working those trade lanes reply with their own proposals. LokalMatch does not carry cargo, does not clear goods and takes no part in setting rates; forwarders pay for the requests they receive, so the enquiry costs the shipper nothing. Use the replies to test lane knowledge as much as price.
Freight Forwarders: frequently asked questions
What is the difference between a freight forwarder and a customs broker?
A forwarder arranges the physical international movement; a broker handles entry through customs. Accounting for goods and paying duties as the agent of the owner or importer is reserved to licensed customs brokers, so a forwarder offering clearance either holds that licence or works with a licensed brokerage. Ask which entity is doing the filing.
Does a freight forwarder need a licence in Canada?
The Canadian Transportation Agency issues licences to operate publicly available air services, which concerns carriers operating aircraft rather than intermediaries buying space on them, and exemptions exist under section 59 of the Canada Transportation Act. If your arrangement involves chartering or holding out an air service yourself, confirm the requirements with the Agency directly.
Why are there extra charges when my shipment arrives?
Destination costs such as terminal handling, documentation and delivery order charges are often quoted separately from the main carriage, and demurrage or detention accrues if the container is not collected and returned within its free time. Ask for a quotation that shows origin, main leg and destination charges so the comparison is real.
Should I ship by air or by ocean?
Air suits urgent, high-value or perishable cargo and is priced on the greater of actual and volumetric weight, so bulky light goods are penalised. Ocean suits planned replenishment where a longer transit is acceptable. Many importers use ocean as standard and keep air for genuine exceptions rather than as a routine recovery from late planning.
What is consolidation, and when does it help?
Consolidation combines your cargo with other shippers' goods into a shared container, then separates it at a destination depot. It suits volumes too small to justify a full container, at the cost of extra handling and time. Once your volumes approach a full container, the handling and the risk usually favour taking one.
How do low-value courier shipments differ from regular freight?
The CBSA's Courier Low Value Shipment Program streamlines reporting, release and accounting for qualifying goods imported by an authorized courier. Note that the CBSA placed a moratorium on new applications to participate in that program in June 2019, so it is not something a shipper simply joins; the goods still have to be reported and accounted for.
Sources
Written by the LokalMatch editorial team. Last reviewed September 14, 2026. How we write and check our guides
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What affects the fees freight forwarders charge
Fees depend on the work involved and how the professional bills. We only publish fee ranges when they’re backed by real LokalMatch data or reliable sources. Until then, here’s what usually changes the fee:
- Scope and complexity of the work
- How the firm bills: hourly, per project or on a monthly retainer
- Experience of the team
- Timeline and how urgent the work is
- Ongoing support after the work is delivered
How to compare freight forwarders before you hire
- Ask for examples of similar work for clients like you.
- Read reviews and ask for references you can contact.
- Make sure the scope, deliverables and timeline are written down before work starts.
- Ask who will do the work: an in-house team, freelancers or subcontractors.
- Compare two or three proposals before you decide.
Questions to ask freight forwarders before you hire
- Have you done work like this before, and can I see examples?
- Who will work on this, and who is my main contact?
- How do you charge: hourly, per project or monthly?
- What is included, and what costs extra?
- How long is the contract, and how can either side end it?
- How will you report on progress?
- Who owns the work, files and accounts you set up for me?
Licences and registration
This kind of work is often limited to licensed or registered professionals, and the rules depend on where you are. Ask which body they’re registered with, and check their status on that body’s public register before you hire.
Guides about freight forwarding
- ✦
Freight Brokers guide
A freight broker arranges road transport without owning the trucks. You tell the broker what needs to move, from where to where and by when; the broker finds a carrier from its network, negotiates the rate, books the…
Read guide - ✦
Customs Brokers guide
A customs broker clears commercial goods through the Canada Border Services Agency for the business that is importing them.
Read guide - ✦
Warehousing guide
Warehousing is renting space and labour to hold goods that are not moving yet. A third-party warehouse receives your pallets, puts them away, keeps a count of what is there, and ships them back out when you ask.
Read guide
Related professional services
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