Air Conditioning Repair
Air Conditioning Repair near you
Air conditioning in a British home tends to be used hard for a few weeks and then ignored for eleven months, which is exactly the pattern that produces breakdowns. The classic call comes on the first genuinely hot day: the unit runs but the room never cools, the outdoor fan does not start, water is dripping down the wall, or the whole thing trips the circuit as soon as it is switched on.
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Repairs fall into three groups. There are the things a householder can sort out in ten minutes, such as blocked filters, a blocked condensate drain, furniture in front of the indoor unit or a fence panel choking the outdoor one. There are electrical and control faults, from a failed capacitor or fan motor to a defective sensor or a remote that has lost its settings. And there is anything involving the refrigerant circuit, which is regulated work that only a certified engineer may carry out.
That third category is where money gets wasted. A system that needs regassing every summer does not have a gas problem, it has a leak, and paying for refrigerant year after year without finding the leak is both expensive and, in Great Britain, the opposite of what the F gas rules are designed to achieve.
Signs your air conditioning needs an engineer rather than a filter clean
- The unit runs constantly but the room temperature barely moves on a warm day.
- The outdoor unit hums without the fan turning, or does not start at all when cooling is called for.
- Ice forms on the indoor coil or on the refrigerant pipework at the outdoor unit.
- Water drips from the indoor unit onto the wall or floor instead of leaving through the drain.
- The system trips the breaker or the residual current device when it starts.
- New rattling, grinding or screeching noises, or a burning smell from either unit.
- The system has been topped up with refrigerant before and the cooling has faded again.
Common air conditioning faults and what usually causes them
- Reduced airflow from clogged filters, a dirty indoor coil or a blocked outdoor heat exchanger, which shows up as weak cooling and higher running noise.
- A blocked or badly fallen condensate drain, so water backs up in the tray and overflows indoors.
- Refrigerant loss through a leaking joint, a damaged pipe or a failed valve, which makes the system ice up and cool poorly.
- Electrical faults such as a failed capacitor, contactor or fan motor, which often stop the outdoor unit while the indoor unit keeps running.
- Sensor and control faults that make the unit misread room temperature, cycle oddly or ignore the remote.
- Damage to the outdoor unit from corrosion, storm debris or something being stacked against it.
- An installation problem that was there from day one, such as inadequate pipe insulation or a circuit that was never sized for the load.
Why only an F gas certified engineer may open the refrigerant circuit
Anything that breaks into the sealed circuit is regulated work in Great Britain. GOV.UK sets out graded certificates for stationary refrigeration, air conditioning and heat pump equipment: a category 2 certificate covers installing, maintaining, servicing and recovering refrigerant from smaller systems, a category 3 certificate covers recovery only from those systems, and a category 4 certificate covers checking equipment for leaks without breaking into the circuit. It is against the law to work with F gas without the right qualification.
The business needs its own certification. A company, including a sole trader, must be certified by an approved body to service stationary F gas equipment operated by others, and must renew that certification every three years. When you ring round for a repair, asking which category the engineer holds and whether the firm is certified is a fair question and a quick filter.
If a repair ends with the system being decommissioned or scrapped, the refrigerant has to be recovered rather than released, and that recovery is part of the same certified work. Do not accept an offer to simply vent an old unit before removing it.
What a repair visit should include, and the paperwork to expect
A competent visit starts with the symptoms and the history rather than the gauges: when it last worked, what changed, whether it has been topped up before, and what the fault code says. Expect the engineer to check airflow and filters, measure the electrical supply and the running current, look at the condensate route, inspect the outdoor unit and only then assess the refrigerant charge and hunt for leaks.
Ask for the findings in writing: what was measured, what was replaced, what refrigerant was recovered or added, and what remains outstanding. GOV.UK's record-keeping guidance expects the operator of equipment holding F gas equivalent to five tonnes or more of carbon dioxide to record the quantity and type of gas installed, gas added during maintenance, the dates and results of mandatory leak checks and what was recovered, and to keep the name, address and certificate number of any company that installed, serviced or decommissioned the equipment, with records kept for five years. Domestic split systems are usually below that threshold, but larger multi-split and commercial systems often are not.
Leak checking itself is scheduled by how much gas a system holds. Equipment containing F gas equivalent to five tonnes or more of carbon dioxide is checked at least every twelve months, with more frequent checks at higher charges, and if a leak is found it must be repaired as soon as possible and re-tested within a month to confirm the repair worked. Most hermetically sealed systems are outside those intervals until they reach a higher threshold.
What you can safely do yourself between service visits
Isolate the power before touching anything. After that, the useful jobs are unglamorous: wash or vacuum the indoor filters and let them dry fully before refitting, wipe the louvres, clear leaves and cobwebs from the outdoor unit and make sure nothing has been stacked or grown against it, and check that the condensate pipe runs away freely and has not been crushed.
Run the system briefly in the spring rather than discovering a fault during a heatwave, when every installer in the area is already booked. If the unit also heats, running it in both modes once a year keeps you aware of faults on the side you do not use.
LokalMatch is one way to line up a repair without ringing round. You describe the fault once, with the unit type, the symptoms, your postcode and how urgent it is, and air conditioning engineers who cover your area get in touch. Pros pay for the requests they receive. LokalMatch does not carry out repairs, does not set prices and does not vet, rank or recommend anyone, so confirming F gas certification and agreeing a call-out basis in advance is down to you.
Repairing an older unit or replacing it: what to weigh up
Repair is usually the right answer when the fault is a single identifiable component, the pipework and installation were sound to begin with, and the refrigerant circuit is holding its charge. Electrical parts, fan motors, sensors and drain problems all fall comfortably into this bracket.
Replacement starts to make more sense when a compressor has failed, when a leak is in a buried or inaccessible pipe run, when the same fault returns after being repaired, or when parts for an older model are hard to source. The refrigerant a system uses is part of this calculation too: the GB rules phase down the supply of hydrofluorocarbons by global warming potential, so servicing equipment designed around an older, higher-GWP refrigerant becomes progressively less convenient.
If replacement is on the table, it is worth asking whether the new equipment should heat as well as cool, because that changes both the grant question and the planning position for the outdoor unit.
Warranties, service history and who is responsible in a rented or leasehold home
Manufacturer warranties on air conditioning normally depend on the equipment having been installed and maintained by a suitably certified business, so keep the commissioning paperwork, the invoices and any service records together. A folder with the installer's certificate number in it is worth more than a memory of who fitted it.
In a rented home, repairs to equipment provided by the landlord are a matter for the landlord and the tenancy agreement, so report the fault in writing and keep a copy. In a leasehold flat, an outdoor unit fixed to the building fabric usually sits within the freeholder's remit, and consent conditions attached when it was installed may say who maintains it. Check before booking work that somebody else may have to authorise.
Air Conditioning Repair: frequently asked questions
Why does my air conditioning need regassing every year?
It should not. A sealed refrigerant circuit is not consumed in normal use, so a system that loses its charge has a leak. The GB F gas rules treat finding and fixing leaks as the point of the exercise: where mandatory leak checking applies, a leak that is found must be repaired as soon as possible and re-tested within a month. Paying for a top-up each summer without a leak search means paying for the same refrigerant to escape again.
Can any electrician or handyman top up my air conditioning?
No. Working on equipment containing F gas requires the relevant certificate, and GOV.UK is explicit that it is against the law to work with F gas without the correct qualifications. The company doing the work must also be certified by an approved body, sole traders included, with certification renewed every three years. General electrical competence does not cover the refrigerant circuit.
Why is water dripping from the indoor unit?
Usually the condensate is not getting away. Cooling produces water that collects in a tray and drains outside, so a blocked, kinked or badly sloped drain, or a failed condensate pump, sends it down the wall instead. A frozen coil that then thaws produces the same symptom, and that points to restricted airflow or low refrigerant. Switch the unit off to stop further water damage and get it looked at.
The outdoor unit hums but the fan does not spin. What is wrong?
That pattern most often points to an electrical component rather than refrigerant, such as a failed capacitor, contactor or fan motor, or to a fan that is physically obstructed. It is not a job for prodding the blades with a stick: there is stored electrical energy in the unit and moving parts that can start without warning. Turn the system off at its isolator and have an engineer diagnose it.
Is it worth repairing an air conditioner that is more than ten years old?
Often yes, if the fault is a single component and the system otherwise holds its charge. It becomes doubtful when the compressor has gone, when a leak sits in an inaccessible pipe run, when the same fault keeps returning, or when parts are getting hard to find. The refrigerant matters as well, because the phase down of higher global warming potential HFCs makes servicing older equipment progressively less straightforward.
Do I have to keep records of servicing?
Only above a threshold. Record-keeping duties apply to equipment containing F gas equivalent to five tonnes or more of carbon dioxide, covering gas charged at installation, gas added during maintenance, leak check dates and results, and recovery and disposal, with records kept for five years and the servicing company's certificate number noted. A single domestic split is usually below that, but keeping the paperwork anyway helps with warranties and with the next engineer who works on it.
Sources
- GOV.UK: Qualifications to work with F gas, certificate categories
- GOV.UK: Company certification to work with F gas
- GOV.UK: Checking F gas equipment for leaks
- GOV.UK: Record F gas in equipment you own or service
- GOV.UK: Working with fluorinated gas (F gas) licence finder
- GOV.UK: Fluorinated gases (F gases)
- GOV.UK: Air-conditioning inspections for buildings
Written by the LokalMatch editorial team. Last reviewed 14 September 2026. How we write and check our guides
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What affects the cost of air conditioner repair
Prices depend on the details of your project. We only publish price ranges when they’re backed by real LokalMatch quote data or reliable sources. Until then, here’s what usually changes the price:
- Type of system and fuel source
- Size and efficiency of the equipment
- Condition of the existing ductwork and venting
- Electrical or gas line changes
- Access to the furnace room, attic or outdoor unit location
- Removal and disposal of the old equipment
- Emergency or after-hours service
How to compare HVAC technicians before you hire
- Hire a technician who is licensed for heating, cooling and gas work in your area.
- For a new system, ask for a load calculation for your home rather than a size based on the old unit.
- Get written quotes that list the equipment, ductwork changes, removal of the old unit and any electrical work.
- Ask how they handle service calls and repairs after installation, including in the middle of winter.
- Compare the full scope of each quote, not only the equipment on it.
Questions to ask HVAC technicians before you hire
- Are you licensed for this type of heating, cooling or gas work in my area?
- How did you decide what size of system my home needs?
- Does this installation need a permit, and will you take care of it?
- What does the manufacturer's warranty cover, and what does your labour warranty cover?
- Will you need to change the ductwork, venting or electrical to make this work?
- Do you offer maintenance plans, and what do they include?
- How quickly can you respond if the system stops working?
When to call a pro for air conditioner repair
- If you smell gas, leave the home and call your gas utility's emergency line from outside.
- If a carbon monoxide alarm goes off, get everyone outside and call emergency services.
- No heat in cold weather, or a furnace that keeps shutting off
- Unusual noises, burning smells or a big jump in energy use
Air conditioner repair permits and local rules
Some air conditioner repair work needs a permit or has to meet local bylaws. Rules vary by municipality, so ask your pro whether a permit is needed and who will apply for it — and check with your city or town if you’re unsure.
Permits and licensingSeasonal maintenance
This job is part of our home maintenance checklists for:
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