Real Estate Agents
Real Estate Agents: directory of firms
Australia has no national real estate licence. An agent selling a house in Parramatta answers to NSW Fair Trading, one in Geelong to the Business Licensing Authority under Consumer Affairs Victoria, and one on the Gold Coast to the Queensland Office of Fair Trading. The qualifications, the licence classes and the rules about what an agent may say about price all differ, and an agent who moves interstate has to notify the new regulator before starting work.
Browse real estate agents by city, and see what to check before you hire.
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That matters to a seller because the licence decides what the person in front of you is allowed to do. In New South Wales, for example, only a class 1 agent nominated as licensee in charge can authorise a withdrawal from the agency trust account, and nobody may call bids at auction without separate auctioneer accreditation. A certificate of registration holder, called an assistant agent, can show a property and take rent but cannot run the agency.
Every state publishes a free register, so checking is a two-minute job before you sign anything. Beyond the licence, what you are buying is a campaign: pricing advice, a marketing plan, negotiation, and the paperwork between an accepted offer and settlement. The fee structure is negotiable and is set out in the agency agreement you sign, not fixed by any regulator.
How agent licensing works, class by class
New South Wales runs a two-class system. You need a certificate of registration as an assistant agent first, held for at least twelve months under a licensee's supervision, before you can apply for a class 2 licence. Two further years on a class 2 licence, plus work experience requirements, open the door to class 1. A class 2 holder may negotiate a sale and collect rent and deposits, but may not open or manage a trust account or be the licensee in charge.
Continuing professional development is annual and tied to what you actually do. The NSW CPD year runs from 1 July to 30 June, and compulsory topics are set per area of practice, so a residential salesperson and a residential property manager complete different mandatory modules. Missing CPD can cost an agent their licence and attract a court penalty of up to 11,000 Australian dollars.
Licences, certificates and accreditations you may see
- Assistant agent certificate of registration: entry level, must be employed and supervised, issued for a four-year term and not renewable.
- Class 2 real estate agent licence: full selling and leasing functions, but no trust account control and no sole trading.
- Class 1 real estate agent licence: everything a class 2 does, plus licensee in charge and sole trader rights.
- Auctioneer accreditation: separate from the licence, and required before anyone calls bids.
- Restricted licences: older business agent and on-site residential property manager categories that were folded into the real estate agent licence in 2020.
Price quoting rules and what an agent may advertise
Victoria's underquoting laws are the strictest example of a rule buyers meet every weekend. An agent selling a residential property must prepare a Statement of Information showing an indicative selling price, the three most comparable sales, and the suburb median. The indicative price may be a single figure or a range of up to ten per cent, and it cannot sit below the agent's own estimate, the seller's asking price, or an offer the seller has already knocked back.
Consumer Affairs Victoria has flagged further change: from 1 October 2026 the Statement of Information becomes the Property Price Statement, agents must disclose a seller's reserve price seven days before an auction or fixed-sale date, and the final sold price must be published once a sale becomes unconditional. The requirements apply to auctions and fixed-date sales from 16 October 2026.
What happens between listing and settlement
- The agent appraises the property and you agree an estimated selling price, which is recorded and used to police quoting.
- You sign an agency agreement setting the term, the fee basis, and who pays for advertising.
- The contract of sale and vendor disclosure documents are prepared by your conveyancer or solicitor, not the agent.
- The campaign runs: photography, listing portals, signboards, open inspections and buyer follow-up.
- Offers or bids come in, the agent negotiates, and a deposit is paid into the agency trust account or a solicitor's account.
- The agent coordinates access for building inspections, valuations and the pre-settlement inspection.
Auction, private treaty or expressions of interest
Auction suits properties where the value is genuinely uncertain and competition is likely, because the price is discovered in public and the sale is unconditional on the fall of the hammer. It costs more up front, since the campaign is short and advertising-heavy, and it exposes a lack of interest very publicly if bidding stalls.
Private treaty gives the seller room to negotiate terms as well as price, and lets a buyer attach conditions such as finance or a building report. Expressions of interest sit between the two and are common where the buyer pool is small or the property is unusual. Which one an agent recommends should follow the property and the market, not the agency's preferred model.
How agent fees are put together
- Commission is usually a percentage of the sale price and is negotiable; it is fixed by your agreement, not by any regulator.
- Tiered or incentive structures pay a higher rate on the amount above an agreed threshold.
- Marketing and advertising are normally billed separately and are often payable whether or not the property sells.
- Auctioneer fees, styling and professional photography are commonly itemised rather than included.
- Ask whether the fee quoted includes GST, and get the answer in writing in the agency agreement.
Checking a licence and making a complaint
- Victoria's public register lists the licence number, registered office, licence conditions, branch offices, franchisor details and any tribunal orders affecting the licensee.
- It also records claims allowed against the Victorian Property Fund in relation to a licensee, which is a useful warning sign.
- Queensland's Fair Trading Licensing Register lets you search by licence number, name or company within the real estate sector.
- Interstate agents working under Automatic Mutual Recognition must notify NSW Fair Trading and contribute to the Property Services Compensation Fund.
- Complaints about conduct go to the state consumer regulator; disputes over money usually go to that state's civil tribunal.
Real Estate Agents: frequently asked questions
Can an agent licensed in another state sell my property?
Often yes, through Automatic Mutual Recognition, but they must notify the regulator in the state where the property sits before they begin work. NSW Fair Trading requires interstate property and real estate licensees to notify it and to make a contribution to the Property Services Compensation Fund. An interstate licensee is also limited to the scope of work their home-state licence authorises.
How do I check an agent is actually licensed?
Search the state register. Victoria's estate agents public register is free and shows the licence number issued by the Business Licensing Authority, the registered office, any conditions, and tribunal or court orders affecting the licence. Queensland publishes the Fair Trading Licensing Register. Untick any filter limiting results to current registrants if you want to see someone whose licence has lapsed.
Is underquoting illegal everywhere in Australia?
Specific underquoting legislation is state-based, and Victoria's is the most detailed. Victoria's rules apply to residential property sales only; they do not cover rural, commercial or industrial sales. Even where the specific rules do not apply, the false and misleading representation provisions of the Australian Consumer Law still do, so a misleading price claim remains a problem for the agent.
Who holds my deposit, and is it safe?
Deposits are generally held in an agency trust account or by a solicitor. Trust money is not the agency's money and is subject to audit obligations enforced by the state regulator. In New South Wales, only a class 1 agent nominated as licensee in charge may authorise a withdrawal from the agency trust account, which is one reason the licence class of the person you deal with is worth knowing.
Does my agent need to be an auctioneer to sell at auction?
In New South Wales a real estate agent licence, class 1 or class 2, does not authorise conducting an auction. The person calling bids must hold auctioneer accreditation. Many agencies engage a specialist auctioneer for the day rather than accrediting every salesperson, and the cost of that is usually itemised in the campaign budget.
Sources
- NSW Government — Real estate agent licence
- NSW Government — CPD requirements for property professionals
- NSW Government — Automatic Mutual Recognition: property and real estate
- Consumer Affairs Victoria — Underquoting information for real estate agents
- Consumer Affairs Victoria — Public register of licensed estate agents
- Queensland Office of Fair Trading — Fair Trading Licensing Register
Written by the LokalMatch editorial team. Last reviewed 22 September 2026. How we write and check our guides
What real estate agents can help with
Common reasons people and businesses hire real estate agents:
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- Real Estate Agents in Brisbane
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What affects the fees real estate agents charge
Fees depend on the work involved and how the professional bills. We only publish fee ranges when they’re backed by real LokalMatch data or reliable sources. Until then, here’s what usually changes the fee:
- Scope and complexity of the work
- How the professional bills: hourly, flat fee or retainer
- Experience and seniority of the person doing the work
- Deadlines and how urgent the work is
- Third-party costs such as filing, registration or government fees
How to compare real estate agents before you hire
- Check that they are licensed or registered for this work where you live, on the regulator’s public register.
- Look for experience with matters like yours, and ask who will actually handle your file.
- Ask how they charge before any work starts, and get the terms in writing.
- Compare two or three professionals before you decide.
- Be wary of anyone who guarantees a particular outcome.
Questions to ask real estate agents before you hire
- Are you licensed or registered for this work, and with which body?
- Have you handled matters like mine before?
- Who will do the work, and who will I deal with day to day?
- How do you charge: hourly, a flat fee or a retainer?
- What is included in your fee, and what costs extra?
- Will you confirm the scope and fees in a written engagement letter?
- Do you carry professional liability insurance?
Licences and registration
This kind of work is often limited to licensed or registered professionals, and the rules depend on where you are. Ask which body they’re registered with, and check their status on that body’s public register before you hire.
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