Construction Management
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Construction management is a procurement model rather than a job title. Instead of one builder holding a lump sum contract and subcontracting the work, the project is broken into trade packages, and a construction manager tenders, awards and coordinates them while the owner carries the trade contracts and the cost. The attraction is transparency: you see every trade price, and the manager's fee is visible rather than buried in a margin.
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The consequence is that payment claims are now served on you. In New South Wales, the Building and Construction Industry Security of Payment Act 1999 gives contractors doing construction work, or supplying related goods and services under a construction contract, a statutory right to progress payments, and Building Commission NSW notes that this applies whether a contract is verbal, written or absent, and even where a contract says the contractor cannot claim progress payments. Since 1 March 2021 the Act applies to owner occupier construction contracts, which are residential building work where the person engaging the builder lives or proposes to live in the premises.
What that means in practice is a set of deadlines with real consequences. If you are served a payment claim, you may respond with a payment schedule, and it must reach the claimant within 10 business days of your receiving the claim. If you do not provide one in time, you are liable for the full amount claimed, and if the claimant then goes to adjudication or court you cannot raise a defence based on the construction contract or bring a cross-claim. Anyone entering a construction management arrangement should understand that before the first package is awarded.
Construction management compared with a lump sum head contract
Under a lump sum contract the builder takes the risk on price, holds every subcontract, and carries the coordination and the defect responsibility. You get one number and one party to hold to it, and you pay for that certainty through the margin priced into the number.
Under construction management the owner sees each trade tender, pays the actual cost of the work, and pays the construction manager a fee for tendering, awarding, programming and coordinating. Cost certainty arrives progressively rather than at the start, because packages are priced as the design for each is finalised. That suits a project where the design is still developing or where the owner wants genuine control over trade selection.
The trade-off is exposure. Price risk sits with the owner, so an overrun in one package is an overrun in the budget rather than in the builder's margin. And because the trade contracts are the owner's, the statutory payment regime applies between each trade and the owner, not between each trade and a head contractor standing in between.
Security of Payment: the statutory right that sits behind every trade contract
Building Commission NSW describes the effect of the Building and Construction Industry Security of Payment Act 1999 plainly: all contractors doing construction work, or providing goods or services under a construction contract, have the right to receive progress payments for work delivered. That right exists whether a contract is verbal, written or absent, and even where a contract states the contractor cannot claim progress payments. Unless the contract says otherwise, claims may be made once a month, valued according to the contract terms or the value of work performed.
The change that matters to owners came into effect on 1 March 2021, when the Act was extended to owner occupier construction contracts, which are generally residential building work where the person who engages the builder lives or proposes to live in the premises. Contracts signed before that date continue under the previous rules. Where an owner occupier contract does not expressly say when progress payments become due and payable, payment should be made 10 business days after the payment claim was made.
There are limits. The FAQ published with the legislation notes that the Act does not apply where you contract directly with a homeowner for residential building work where the total cost of labour and materials is less than 5,000 dollars, or for electrical wiring work, plumbing, draining and gas fitting work, or air conditioning and refrigeration work. Every other state and territory has its own security of payment legislation, so confirm the position where the work is being done.
How a construction management project is actually run
- Agree the fee basis and the scope of the construction manager's service in writing before any package is tendered.
- Break the works into trade packages with clearly drawn boundaries, because the gaps between packages are the owner's risk under this model.
- Tender each package with a defined scope and a closing date, and keep the tender comparison so the basis of each award is recorded.
- Award the trade contracts in the owner's name, with the construction manager administering them under a written authority.
- Run a single programme that shows the dependencies between packages, since a construction management job has more interfaces than a lump sum one.
- Assess each progress claim against work actually completed, and issue a payment schedule within the statutory timeframe whether you agree with the claim or not.
- Keep a running cost report that compares committed cost, claimed cost and the original budget, package by package.
Open-book reporting, and what the fee should cover
The point of construction management is visibility, so a manager who cannot show you the tenders, the awards and the running cost position is not delivering what the model exists to deliver. Ask at the outset what the cost report will look like, how often it will be issued, and whether it distinguishes between committed cost, claimed cost, paid cost and forecast final cost. Those are four different numbers and conflating them is how a project drifts without anyone noticing.
Settle the fee basis before the first tender. A fee that is a percentage of cost rises as the project rises, which is worth naming out loud even where nobody intends anything by it; a fixed fee removes that, but has to be reset if the scope changes materially. Either can work. What does not work is leaving it unstated.
Be equally clear about what the fee includes. Tendering, awarding, programming, coordination, progress claim assessment, defect management and handover documentation are all separate activities, and a fee quoted for coordination alone may leave the administrative work, including the statutory payment responses, sitting with you.
Where construction management arrangements come unstuck
- Missing the payment schedule deadline, since failing to provide one within 10 business days makes you liable for the full amount claimed in New South Wales.
- A payment schedule that states a lesser amount without stating all the reasons why, which is what the legislation requires it to do.
- Package boundaries drawn loosely, so the items between trades belong to nobody and are paid for twice or not at all.
- No single programme, so each trade works to its own dates and the interfaces fail.
- Cost reporting that shows only what has been paid, hiding the committed cost that has not yet been claimed.
- A construction manager without written authority to administer the trade contracts, leaving every instruction to route through the owner.
- Assuming that because there is no head contractor there is no defect liability period, rather than agreeing one in each trade contract.
Defects, retention and who answers when a package fails
Without a head contractor, defect responsibility is distributed across the trade contracts, which means each one needs to carry its own defect liability period, its own warranty terms and, where appropriate, its own retention or security. Agreeing that at tender stage costs nothing. Trying to agree it after a defect appears is close to impossible.
Retention is worth particular thought, because it is the only practical leverage available once a trade has left site. Decide before awarding whether retention will be held, at what level, when it will be released, and who holds it. Build the same discipline into handover: each package should deliver its own certificates, warranties and as-built information, collected as it finishes rather than chased months later.
Licensing, prescribed contract terms and residential building insurance requirements sit alongside all of this and are set state by state, with their own thresholds and their own definitions of who must hold what. Confirm what a construction management arrangement means for those protections in your own state before the first package is awarded, because the model changes who the contracting parties are and therefore which protections attach.
Construction Management: frequently asked questions
Can a tradesperson serve a payment claim directly on me?
In New South Wales, yes, if you hold the contract. The Building and Construction Industry Security of Payment Act 1999 gives contractors a statutory right to progress payments, and Building Commission NSW notes it applies whether a contract is verbal, written or absent, and even where the contract says progress payments cannot be claimed. Since 1 March 2021 the Act also applies to owner occupier construction contracts, which is exactly what a directly contracted trade package usually is.
What happens if I ignore a payment claim?
You become liable for the full amount claimed. A payment schedule must reach the claimant within 10 business days of your receiving the payment claim. If you do not provide one in time and the claimant proceeds to adjudication or court, you cannot raise a defence based on the construction contract or bring a cross-claim, and the claimant may also suspend work. Responding on time matters even when you dispute every dollar of the claim.
What has to be in a payment schedule?
It must be in writing, addressed to the claimant, identify the related payment claim, and state the amount you propose to pay, which may be nil. If that is less than the amount claimed, it must state all the reasons why, with detail explaining the decision to withhold. A schedule that simply disputes the claim without giving reasons is not doing what the legislation requires, and the gap is usually discovered at adjudication rather than before it.
Are small jobs covered by the security of payment rules?
Not all of them. In New South Wales the Act does not apply where you contract directly with a homeowner for residential building work where the total cost of labour and materials is less than 5,000 dollars, nor to electrical wiring work, plumbing, draining and gas fitting work, or air conditioning and refrigeration work. Each state and territory has its own security of payment legislation with its own scope, so check the position where the work is happening.
Who is responsible for defects under construction management?
Each trade contractor, for its own package, which is why the trade contracts have to carry defect liability periods, warranty terms and retention or security individually. There is no head contractor obliged to identify the cause and fix it, so the coordination burden at defect stage falls on the owner or the construction manager. Agree all of this at tender stage; negotiating it after a defect has appeared rarely goes well.
Is construction management cheaper than hiring a builder?
It can be, because you pay actual trade costs plus a visible fee rather than a lump sum with margin built in. But you also take the price risk, so an overrun in one package hits your budget rather than the builder's margin, and you take the risk of the gaps between packages. It suits a project where the design is still developing and the owner wants genuine control; it suits a fixed, straightforward job much less well.
Sources
- Building Commission NSW: About Security of Payment for construction contractors
- Building Commission NSW: Responding to a payment claim made under Security of Payment laws
- Building Commission NSW: Changes to Security of Payment laws
- Building Commission NSW: Security of payment for construction contractors FAQs
Written by the LokalMatch editorial team. Last reviewed 22 September 2026. How we write and check our guides
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What affects the cost of construction management
Prices depend on the details of your project. We only publish price ranges when they’re backed by real LokalMatch quote data or reliable sources. Until then, here’s what usually changes the price:
- Size and scope of the project
- Structural changes, such as moving or removing walls
- Plumbing, electrical and HVAC work involved
- Finishes and materials chosen
- Design, drawings and permits
- Condition of the existing house once it's opened up
- Access to the site and the timeline
How to compare construction managers before you hire
- Look for a contractor who has finished projects similar in size and type to yours, and ask to see them.
- Get a written contract with the scope, the payment schedule, the timeline and how changes will be priced.
- Ask who will manage the job day to day and how often you'll get updates.
- Check that they carry liability insurance and workers' compensation coverage, and that their trades are licensed where required.
- Compare quotes on the same scope, and ask what each one leaves out.
- For structural changes, make sure an engineer or designer is involved where needed.
Questions to ask construction managers before you hire
- Who will pull the permits, and who will be there for inspections?
- Which parts of the job will you do yourselves, and which will go to subcontractors?
- How do you handle change orders and unexpected problems once walls are open?
- What is the payment schedule, and what is each payment tied to?
- Can you show me proof of liability insurance and workers' compensation coverage?
- What warranty do you offer on your workmanship, and is it in writing?
- Can I speak with a few of your recent clients?
Construction management permits and local rules
Some construction management work needs a permit or has to meet local bylaws. Rules vary by municipality, so ask your pro whether a permit is needed and who will apply for it — and check with your city or town if you’re unsure.
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