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A smart thermostat is a connected control that decides when your heating and cooling equipment runs. In the United States the category has an unusual advantage for a shopper: EPA certifies smart thermostats under ENERGY STAR on the basis of field data from real households rather than a laboratory test, and the criteria it uses are published. That means you can read what the label actually stands for before you buy, which is rarely possible with home products.

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What the label stands for is narrower than most advertising implies, and knowing the difference is the point of this guide. Certification is about measured reductions in equipment run time across a national sample, plus a short list of functional requirements and two hardware limits. It is not a promise about your bill, your house or your climate, and EPA's own criteria are framed in statistical terms precisely because the outcome varies enormously between homes.

On LokalMatch you describe the equipment the thermostat will control, whether it is a heat pump and what kind of backup heat it has, how many zones there are and what control is on the wall now, together with your ZIP code. HVAC pros working in your area receive the request and the ones interested contact you; they pay for the requests they take and you pay nothing. LokalMatch does not install thermostats, does not set prices and does not vet, rank or recommend anyone.

What ENERGY STAR certification actually requires of a smart thermostat

EPA's key product criteria for smart thermostats, under a specification effective January 1, 2017, set out a functional list and a small set of measured device limits. Reading them is a good corrective to marketing copy, because several of the requirements are about behaving sensibly rather than about being clever.

  • It has to work as a basic thermostat in the absence of connectivity to the service provider, so a cloud outage does not leave the house without heating control.
  • It has to give residents some form of feedback about the energy consequences of their settings.
  • It has to provide information about HVAC energy use, such as monthly run time.
  • It has to provide the ability to set a schedule, which the learning features supplement rather than replace.
  • It has to be able to work with utility programs to prevent brownouts and blackouts, while preserving the consumer's ability to override those grid requests.
  • Static temperature accuracy has to be within plus or minus 2.0 degrees Fahrenheit.
  • Network standby average power consumption has to be no more than 3.0 W on average, and the device has to enter network standby within 5.0 minutes of user interaction.

What the savings claim means: run time, measured in the field

The savings side of the certification is where the detail repays attention. EPA does not measure dollars or fuel; it measures reduction in equipment run time, annually, as a percentage. To demonstrate compliance, smart thermostat service providers use EPA-provided software to analyze and combine a year of data from hundreds of their customers' homes, reflecting how the thermostats were actually used, and to calculate national savings metrics for heating and for cooling.

The thresholds are expressed twice, in two different statistics, and the reason is worth understanding. For heating, the lower 95 percent confidence limit of the weighted national average annual run time reduction must be at least 8 percent, and the weighted national average of 20th percentiles must be at least 4 percent. For cooling, the same two measures must be at least 10 percent and at least 5 percent. EPA explains that the lower 95 percent confidence limit is similar to an average but takes into account the chance that the particular homes sampled were all higher savers, and that the 20th percentile means four out of five homes in the sample saved at least that much.

The practical reading is that the second number is the honest one for a cautious buyer. A certified product has shown that the bottom of its distribution is not zero, which is a real and unusual claim for a consumer product, but it is a claim about a national sample of households, not about yours. A house that is already run on a disciplined schedule has less run time to remove than one held at a constant setpoint, and the same device will show up very differently in the two.

Heat pumps, backup heat, and the number nobody advertises

There is a third measure in EPA's savings criteria that exists purely because of heat pumps, and it is a reporting requirement rather than a threshold: average resistance heat utilization for heat pump installations, reported as a national mean in 5 degree Fahrenheit outdoor temperature bins from 0 to 60 degrees Fahrenheit. EPA collects it because a control that hits its run time reduction targets by leaning on electric resistance backup heat has not saved anybody anything.

That is the failure mode to watch for in an American house with a heat pump. Aggressive recovery from a deep setback, a changeover setting configured as though the equipment were a furnace, or an outdoor temperature lockout left at a default can all call the strip heat in more often than the old control did. The bill goes up, the thermostat reports that it hit its targets, and nothing on the wall says which kind of heat has been running.

Two things help. First, insist that whoever installs it configures the equipment type, stage count, backup heat type and changeover behavior deliberately, and then shows you how the thermostat reports auxiliary or emergency heat. Second, use shallower setbacks on a heat pump than you would on a furnace, and check the run time reports in the first cold week rather than at the end of the season.

Utility programs, grid events and what you are agreeing to

The utility connection is built into the certification. EPA requires a certified smart thermostat to be able to work with utility programs to prevent brownouts and blackouts while preserving the consumer's ability to override those grid requests, and describes certified models as designed to be compatible with the programs some local utilities offer to homeowners in their service territory.

Read the enrollment terms rather than the headline incentive. The things that differ between programs are how many events a season, how long each one lasts, how far the setpoint moves, whether the adjustment is pre-cooling or a straight setback, how an opt-out is exercised and whether opting out too often removes the incentive. The override right is in the ENERGY STAR criteria; the commercial terms attached to using it are not, and they are the utility's.

On the federal side, be careful with older advice. The IRS states that the Energy Efficient Home Improvement Credit, the section 25C credit, can be claimed for improvements made through December 31, 2025. Whatever a page written earlier in the decade says, check the IRS page for the current position before you count on a federal credit, and treat utility and state programs as the live route.

Getting the install right in an American house

Compatibility is settled before purchase, not at the wall. ENERGY STAR's own buying advice is to make sure the smart thermostat you purchase is compatible with your heating and cooling system, and that for the very highest efficiency heating and cooling equipment you may want a controller from the same company, giving equipment rated at 20 SEER or higher as an example. That is a real constraint on high-end variable-capacity systems, where a third-party control can leave the equipment running in a cruder mode than it is capable of.

The second constraint is connectivity, and the criteria acknowledge it from both ends. The certification requires the device to keep working as a basic thermostat without a connection to the service provider, and ENERGY STAR's practical advice is to make sure a Wi-Fi thermostat is reasonably close to the router, and to consider a range extender if it is too far. A thermostat that drops off the network every few days will not deliver schedule, geofencing or utility program behavior, whatever it does when it is online.

The third is the household. A smart thermostat earns its savings from occupancy patterns, so the install is only finished when someone has set up the accounts, the geofencing and the schedule for the people who actually live there, and has cleared the permanent hold that so often gets left in place during commissioning. Ask for that handover as part of the job rather than assuming it happens.

Settings and habits that decide whether the savings appear

  • Use the run time reports the certification requires the device to provide, and compare them month to month rather than trusting an in-app savings estimate.
  • Check whether auxiliary or resistance heat is being reported separately, and treat a rise in it as the first warning sign on a heat pump.
  • Keep the schedule honest: a setback nobody wants will be overridden, and an overridden schedule saves nothing.
  • Clear permanent holds, which are the single most common reason a household sees no change at all after installation.
  • Review geofencing behavior after any change in household routine, since it works from where phones are, not from who is home.
  • Keep the firmware current, because EPA's own description of these products includes periodic software updates to the energy-saving algorithms.
  • Revisit the utility program enrollment each season, and confirm whether the incentive is a one-time payment or an annual credit that depends on participation.

What moves a smart thermostat quote, and how LokalMatch fits in

The device price is the small part. What moves a quote is whether the existing wiring can power the thermostat or a new conductor has to be pulled from the air handler, whether the equipment is single-stage or multi-stage, whether it is a heat pump with backup heat that needs deliberate configuration, whether the system is zoned or communicating and therefore wants a manufacturer's own control, how many thermostats there are, and whether anything has to be relocated because the current position reads the hallway rather than the rooms. On a simple single-stage system with the right wiring this is short work; on a zoned heat pump it is not.

LokalMatch is a place to collect quotes and compare them, not a contractor. You describe the equipment and the control once, HVAC pros serving your area receive the request, and the ones interested contact you. Pros pay for the requests they receive and homeowners pay nothing. LokalMatch does not do the installation, does not set prices and does not vet, rank or recommend anyone who contacts you, so ask each pro which model they propose, whether it is ENERGY STAR certified, and how they will configure and demonstrate the backup heat settings.

Smart Thermostats: frequently asked questions

What does the ENERGY STAR label on a smart thermostat actually guarantee?

It certifies measured reductions in equipment run time across a national sample of real homes, plus a functional list and two hardware limits. Providers use EPA-provided software on a year of data from hundreds of their customers' homes. For heating, the lower 95 percent confidence limit of the weighted national average run time reduction must be at least 8 percent and the weighted national average of 20th percentiles at least 4 percent; for cooling the figures are 10 percent and 5 percent.

Does that mean I will save 8 to 10 percent?

No. Those are run time reductions across a national sample, not a prediction for your house, and they are not dollars. EPA explains the 20th percentile measure as meaning four out of five homes in the sample saved at least that much, which is a statement about a distribution. A household already running a disciplined schedule has less run time available to remove than one holding a constant setpoint, and will see less change from the same device.

Will it keep working if my internet goes down?

It should, and that is a certification requirement rather than a courtesy. ENERGY STAR criteria require a certified smart thermostat to work as a basic thermostat in the absence of connectivity to the service provider. Scheduling, remote control, geofencing and utility program participation depend on the connection, so ENERGY STAR also advises keeping the thermostat reasonably close to the router and considering a range extender if it is too far away.

Why would a smart thermostat make my heat pump cost more?

Because of electric resistance backup heat. A control configured as though it were driving a furnace, or recovering aggressively from a deep setback, can bring the strip heat in more often than the old thermostat did. EPA takes this seriously enough that its criteria include a reporting requirement for average resistance heat utilization on heat pump installations, as a national mean in 5 degree Fahrenheit outdoor temperature bins from 0 to 60 degrees Fahrenheit. Use shallow setbacks and check the auxiliary heat reporting early.

What am I agreeing to if I join my utility's thermostat program?

Usually that the utility may adjust your setpoint during periods of peak demand in exchange for an incentive. ENERGY STAR's criteria require certified thermostats to be able to work with utility programs to prevent brownouts and blackouts while preserving your ability to override grid requests, so the override right is part of the product standard. The number of events, their length and duration, and what happens to the incentive if you opt out often are set by the utility, so read the terms.

Is there still a federal tax credit for a smart thermostat?

Do not assume so. The IRS states that the Energy Efficient Home Improvement Credit, the section 25C credit, can be claimed for improvements made through December 31, 2025. Check the current position on the IRS page before relying on any federal credit, and look to your electric and gas utilities and your state energy office, which run their own smart thermostat incentives on separate rules and budgets.

Sources

  1. ENERGY STAR: Smart Thermostats Key Product Criteria (specification effective January 1, 2017)
  2. ENERGY STAR: Smart Thermostats
  3. IRS: Energy Efficient Home Improvement Credit (section 25C)

Written by the LokalMatch editorial team. Last reviewed September 21, 2026. How we write and check our guides

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What affects the cost of smart thermostat

Prices depend on the details of your project. We only publish price ranges when they’re backed by real LokalMatch quote data or reliable sources. Until then, here’s what usually changes the price:

  • Type of system and fuel source
  • Size and efficiency of the equipment
  • Condition of the existing ductwork and venting
  • Electrical or gas line changes
  • Access to the furnace room, attic or outdoor unit location
  • Removal and disposal of the old equipment
  • Emergency or after-hours service

How to compare HVAC technicians before you hire

  • Hire a technician who is licensed for heating, cooling and gas work in your area.
  • For a new system, ask for a load calculation for your home rather than a size based on the old unit.
  • Get written quotes that list the equipment, ductwork changes, removal of the old unit and any electrical work.
  • Ask how they handle service calls and repairs after installation, including in the middle of winter.
  • Compare the full scope of each quote, not only the equipment on it.

Questions to ask HVAC technicians before you hire

  • Are you licensed for this type of heating, cooling or gas work in my area?
  • How did you decide what size of system my home needs?
  • Does this installation need a permit, and will you take care of it?
  • What does the manufacturer's warranty cover, and what does your labour warranty cover?
  • Will you need to change the ductwork, venting or electrical to make this work?
  • Do you offer maintenance plans, and what do they include?
  • How quickly can you respond if the system stops working?

When to call a pro for smart thermostat

  • If you smell gas, leave the home and call your gas utility's emergency line from outside.
  • If a carbon monoxide alarm goes off, get everyone outside and call emergency services.
  • No heat in cold weather, or a furnace that keeps shutting off
  • Unusual noises, burning smells or a big jump in energy use

Smart thermostat permits and local rules

Some smart thermostat work needs a permit or has to meet local bylaws. Rules vary by municipality, so ask your pro whether a permit is needed and who will apply for it — and check with your city or town if you’re unsure.

Permits and licensing

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