Staffing Agencies
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Staffing agencies, usually called labour hire or on-hire providers in Australia, employ or engage workers and supply them to a host business. The host directs the work but does not employ the person. That structure is what makes labour hire useful for seasonal peaks and unplanned absence, and it is also what makes it the most regulated part of the hiring market.
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Four Australian jurisdictions run labour hire licensing schemes: Queensland, Victoria, South Australia and the Australian Capital Territory. They are state and territory schemes with their own definitions, so a national provider may need more than one licence. Critically, the obligation is not only on the provider. In Queensland and Victoria the host is exposed for engaging an unlicensed provider, which makes checking the register a compliance step for the buyer, not a courtesy.
Federal law adds a second layer. The Fair Work Commission can make a regulated labour hire arrangement order requiring supplied employees to be paid at least what the host's own covered employment instrument would give them for that work, where the host is not a small business employer. That changes the economics of long-term labour hire and is worth understanding before a supply arrangement is locked in.
Labour hire licensing state by state
In Queensland, the Labour Hire Licensing Act 2017 says a person must not provide labour hire services unless they hold a licence, with a maximum penalty for an individual of 1,034 penalty units or three years imprisonment, and for a corporation 3,000 penalty units. A person must also not advertise or hold out that they provide labour hire services without a licence. The chief executive must keep a register of licences and make it available free of charge on the labour hire website.
In Victoria, the Labour Hire Authority administers the Labour Hire Licensing Act 2018 and states that providers must be licensed and hosts must only use licensed providers. It publishes a Labour Hire Licence Register and a notification service so hosts can be told if a provider's licence status changes. The Authority has flagged that from 1 October 2026 the definition of providing labour hire services under the Victorian Act will be amended, and that businesses should review whether they or the entities they source labour from are now required to hold a licence.
South Australia and the Australian Capital Territory also operate labour hire licensing schemes under their own legislation and regulators. Check the requirements in each jurisdiction where workers are supplied, because the definitions, exclusions and reporting duties differ.
Host exposure for using an unlicensed provider
The Queensland Act provides that a person must not, without reasonable excuse, enter into an arrangement with a provider for the provision of labour hire services unless the provider holds a licence, with the same maximum penalties as providing unlicensed services. It also provides that it is a reasonable excuse if, when the person entered the arrangement, the provider was shown on the register as the holder of a licence. That makes a dated register check the host's defence.
Queensland separately prohibits entering an avoidance arrangement for the supply of a worker where the person knows or ought reasonably to know it is designed to circumvent or avoid an obligation under the Act.
In Victoria, the Labour Hire Authority states that host businesses engaging an unlicensed labour hire provider can face penalties exceeding 660,000 Australian dollars for a corporation and 160,000 Australian dollars for an individual, and that hosts also face disruption if the Authority finds an unlicensed provider has supplied workers to their business. It adds that hosts can be liable for a provider's contraventions under workplace and migration law, and share responsibility for workplace safety.
Checks before engaging a labour hire provider
- Check the provider on the relevant state licence register rather than relying on paper documentation, which the Victorian Authority warns could be illegitimate or out of date.
- Confirm the entity offering the service is the same one listed on the register, and note who is named as running the business and as nominated officer.
- If the person approaching you is not one of those people, confirm their connection to the licensed provider and their authority to act, and ask to see an identity document.
- Contact the provider's nominated officer using the contact details on the register, not details supplied by the salesperson.
- Keep a record of the checks, which is what supports the reasonable excuse position in Queensland.
- Subscribe to any notification service the regulator offers so you learn if the licence status changes mid-contract.
Same job, same pay: regulated labour hire arrangement orders
The Fair Work Act allows the Fair Work Commission to make a regulated labour hire arrangement order where an employer supplies employees, directly or indirectly, to perform work for a regulated host, a covered employment instrument applying to the host would apply to those employees if the host employed them for that work, and the host is not a small business employer.
The Commission must not make an order if satisfied that the work is for the provision of a service rather than the supply of labour, having regard to specified matters, and must not make one if satisfied it would not be fair and reasonable in all the circumstances. It does not matter whether the supply results from one agreement or several, nor who the agreements are between.
For a host, this means the cost assumption behind long-term labour hire may not hold. If the supplied workers are doing the same work as employees covered by your enterprise agreement or award, an order can require they be paid at least what that instrument would give them. Factor it into the commercial terms and the contract's price review mechanism.
Risks in the labour hire supply chain
The Victorian Authority describes licence fraud, where a person misrepresents themselves as a licensed provider, and lists indicators: paper documentation that cannot be verified, provider information that does not match the register, and bank account names that do not match a licensed provider or that change frequently.
It also warns about illegal phoenix activity, where a company is liquidated, wound up or abandoned to avoid paying its debts and a new company is started to continue the same activities without them. It notes the consequences: legitimate businesses put at a competitive disadvantage, employees missing out on wages, superannuation and entitlements, and lost community revenue.
The Authority further notes that if you are an intermediary who obtains workers from a labour hire provider and then provides those workers to another business, you may be a host under the Act, and if your arrangement with that business is wholly or principally for the provision of labour you may also be a provider and need a licence yourself.
Labour hire, direct hire or a service contract
Labour hire suits genuinely variable demand: seasonal peaks, leave cover, a project with a known end. The premium over direct employment buys flexibility and transfers the employment administration, not the whole risk, since the host still owes work health and safety duties to workers at its site.
Direct hire is cheaper for continuing work and produces better retention. A host using labour hire for the same roles continuously for years is usually paying a premium for flexibility it is not using, and may attract a regulated labour hire arrangement order.
A service contract, where you buy an outcome rather than labour, is a genuinely different arrangement, but it has to be real. The Fair Work Commission must consider whether the work is for the provision of a service rather than the supply of labour, and the Queensland Act prohibits arrangements designed to circumvent obligations. Relabelling supply as a service does not change what it is.
Arrangements sold as staffing in Australia
- Temporary on-hire, where the agency employs the worker and places them with a host for a defined period.
- Temp-to-perm, where the host may convert the worker to direct employment after a period, usually for a transfer fee.
- Contractor on-hire, where a specialist is engaged through the agency, which changes the tax and entitlement position.
- Payrolling, where you source the person yourself and the agency simply employs and pays them, which can still be labour hire.
- Managed service provider arrangements, where one provider coordinates several suppliers, each of which may still need a licence.
- Industry-specific supply such as horticulture, meat and poultry processing and commercial cleaning, where Victoria notes broader definitions apply.
Staffing Agencies: frequently asked questions
Do labour hire providers need a licence in Australia?
There is no single national licence. Queensland, Victoria, South Australia and the Australian Capital Territory operate their own labour hire licensing schemes. In Queensland, providing labour hire services without a licence carries a maximum penalty for an individual of 1,034 penalty units or three years imprisonment, and for a corporation 3,000 penalty units. A national provider may need licences in several jurisdictions, since each scheme has its own definitions and exclusions.
Can I get in trouble for using an unlicensed labour hire provider?
Yes. The Queensland Act makes it an offence for a person to enter into an arrangement with an unlicensed provider without reasonable excuse, carrying the same maximum penalties as unlicensed provision, and provides that it is a reasonable excuse if the provider was shown on the register as a licence holder when the arrangement was entered. Victoria's Labour Hire Authority states hosts using an unlicensed provider can face penalties exceeding 660,000 Australian dollars for a corporation and 160,000 Australian dollars for an individual.
How do I check a provider's labour hire licence?
Use the regulator's register for the relevant state, not paperwork the provider gives you. Victoria's Labour Hire Authority explicitly warns against relying on paper documentation because it could be illegitimate or out of date, and recommends confirming the company offering services is the one on the register, noting who is named as running the business, contacting the nominated officer using the register's details, and keeping a record of the checks. Victoria also offers a service that notifies hosts of changes to a provider's licence status.
Who employs a labour hire worker?
The agency. The Fair Work Commission describes the structure: the labour hire agency has a contract with the worker and pays them, the agency has a contract with a host firm to supply workers, and the host pays the agency rather than the worker. A labour hire worker cannot apply for unfair dismissal against the host firm, but may apply against the agency, and labour hire agencies are national system employers. The host still owes work health and safety duties to workers at its site.
What is a regulated labour hire arrangement order?
An order the Fair Work Commission can make where an employer supplies employees to perform work for a regulated host, a covered employment instrument applying to the host would apply to those employees if the host employed them for that work, and the host is not a small business employer. The Commission must not make an order if the work is for the provision of a service rather than the supply of labour, or if it would not be fair and reasonable. It can materially change the cost of long-term labour hire.
Could my business be a labour hire provider without realising it?
Possibly. Victoria's Labour Hire Authority notes that an intermediary who obtains workers from a provider and then supplies them to another business may be a host, and if the arrangement with that business is wholly or principally for the provision of labour, may also be a provider needing a licence. It has also flagged that from 1 October 2026 the Victorian definition of providing labour hire services will be amended, and businesses should review whether they or their suppliers now need a licence.
Sources
Written by the LokalMatch editorial team. Last reviewed 22 September 2026. How we write and check our guides
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What affects the fees staffing agencies charge
Fees depend on the work involved and how the professional bills. We only publish fee ranges when they’re backed by real LokalMatch data or reliable sources. Until then, here’s what usually changes the fee:
- Scope and complexity of the work
- How the firm bills: hourly, per project or on a monthly retainer
- Experience of the team
- Timeline and how urgent the work is
- Ongoing support after the work is delivered
How to compare staffing agencies before you hire
- Ask for examples of similar work for clients like you.
- Read reviews and ask for references you can contact.
- Make sure the scope, deliverables and timeline are written down before work starts.
- Ask who will do the work: an in-house team, freelancers or subcontractors.
- Compare two or three proposals before you decide.
Questions to ask staffing agencies before you hire
- Have you done work like this before, and can I see examples?
- Who will work on this, and who is my main contact?
- How do you charge: hourly, per project or monthly?
- What is included, and what costs extra?
- How long is the contract, and how can either side end it?
- How will you report on progress?
- Who owns the work, files and accounts you set up for me?
Licences and registration
This kind of work is often limited to licensed or registered professionals, and the rules depend on where you are. Ask which body they’re registered with, and check their status on that body’s public register before you hire.
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