Move-In Cleaning
Move-In Cleaning near you
A move-in clean is done on an empty house before the furniture arrives, and it is the cheapest cleaning you will ever buy per square metre because nothing has to be moved. Every cupboard is open, every floor is clear, and the shower can be worked on properly. It is also the only chance to clean the places that will be inaccessible for the length of your occupancy: under where the fridge will sit, behind where the wardrobe will stand, inside the robes.
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For renters it is something more useful again. In Victoria, section 65 of the Residential Tenancies Act 1997 requires the rental provider to ensure that, on the day it is agreed the renter is to occupy the premises, the premises are vacant and in a reasonably clean condition, and the Director's cleanliness guideline states plainly that a renter is not required to enter into occupation of premises which do not meet these conditions. So a move-in clean you pay for yourself may be a cost you should not be wearing at all.
Either way, the real output of a move-in clean is not the clean. It is the record. The condition report you complete in the first days is what a tribunal will look at years later when somebody wants to keep part of your bond, and an empty, freshly cleaned house photographs honestly in a way a furnished one never does.
What condition a rented home must be handed over in
Victoria is the clearest. Section 65 of the Residential Tenancies Act 1997 requires the rental provider to ensure that on the agreed occupation day the premises are vacant and in a reasonably clean condition, and that the premises meet the rental minimum standards prescribed by the Residential Tenancies Regulations 2021. The Director of Consumer Affairs Victoria's cleanliness guideline adds that a renter is not required to enter into occupation of premises which do not meet these conditions. That is a genuinely strong right, and it is the one most renters never use.
The same guideline sets out what reasonably clean means, and it is worth reading before you accept keys. Cleanliness should be measured according to average standards in the community; it does not mean spotless or pristine, nor does it mean terribly messy. An item or surface may be considered reasonably clean if it is free from marks, dirt, cobwebs, stains or dust and cannot be further improved by additional cleaning to a reasonable standard. Cobwebs, dusty walls and dirty kitchen appliances have been treated by VCAT as indicative of a state that is not reasonably clean.
Other states express the duty differently and you should check your own, because Australia's tenancy law is state law and the wording is not transferable. What is common everywhere is that the moment of handover is the moment to raise a problem. A clean you do quietly in the first week, without recording what you found, is a clean you have paid for twice: once now and once out of your bond at the end.
The condition report clock starts the day you get the keys
- In Victoria, Consumer Affairs Victoria says the rental provider must give the renter 2 copies of the signed condition report, or 1 electronic copy, before they move in.
- In Victoria the renter must return the report within 5 business days of moving into the property, and can complete their own within the same time frame if one was not provided.
- In Queensland, the entry condition report is Form 1a for general tenancies, Form 1b for a moveable dwelling or site, and Form R1 for rooming accommodation.
- In Queensland, the RTA says the tenant must return the signed and completed entry condition report to the property manager or owner within 7 days after the later of the day they occupied the premises or the day they were given a copy of the report.
- Photograph and video everything before you write anything, because the report is a list and the images are the evidence.
- Record what is dirty as well as what is damaged, and be specific: naming a stained carpet or a greasy rangehood in the report is what stops it being charged to you later.
- Keep your own copy somewhere you will still be able to find it in three years, not only in the agent's portal.
What to look for on the walk-through before you accept the keys
- Cobwebs in corners, on eaves and around external light fittings, which the Victorian guideline treats as a marker of premises that are not reasonably clean.
- The oven, cooktop and rangehood, since the guideline expects cooking appliances to be free of oil, grease and food stains.
- The dishwasher, which should be free from grease, grime, food scraps and any strong odours.
- Baths, showers, toilets, sinks and vanity units for dirt, stains, soap scum and mould.
- Carpets for pet hair, stains and strong odours such as urine, which are very hard to argue about later if they are not recorded now.
- Window sills and the outside of ground floor windows, which the Victorian guideline names specifically.
- Cupboards and the shed or garage, which should be emptied and free from dust and dirt.
- Garden beds and lawns, which the guideline expects to be weeded, neat and mowed.
What an empty house hides until you look
- The floor under where the fridge stood, which is usually the dirtiest square metre in a kitchen and the one you will not see again for years.
- Mould inside a robe or behind a bedhead wall on the southern side of a house, which appears in the first wet fortnight rather than at handover.
- Insect debris and dead flies in flyscreen channels and light diffusers.
- Grease in the kitchen exhaust duct and on the ceiling above the cooktop, which is far easier to see in an empty room.
- Previous tenants' hooks, adhesive strips and residue on walls and tiles, which should be recorded rather than removed by you.
- Smells, particularly cigarette smoke and pet odour, which a closed-up empty house concentrates and which are much harder to prove once your own furniture is in.
- Drains that gurgle or smell, which is a plumbing matter rather than a cleaning one and should go into the report as such.
Why a move-in clean is not the same job as a move-out clean
- A move-in clean is for you and has no legal standard attached to it; a move-out clean is measured against a condition report and a statutory test.
- A move-in clean happens in an empty, usually already emptied house, so access is total and the hours are fewer.
- A move-in clean is about places that will be covered for years; a move-out clean is about places an inspector will look at next week.
- The move-in clean can be scheduled to suit you, whereas the move-out clean is always against a handover deadline.
- Nobody disputes a move-in clean afterwards, so the specification can be loose; a move-out clean should be specified tightly because it may be argued about.
- A move-in clean is the right time to do carpets and upholstery, because an empty house dries faster and nothing has to be shifted twice.
What changes the price of a clean on an empty house
- Whether the house is genuinely empty, because a garage full of the previous occupant's things turns a clean into a removal.
- The state of the oven and the wet areas, which are the two places where an empty house still takes real hours.
- The number and type of windows, and whether you want tracks, sills and screens included.
- Carpet condition, and whether carpet cleaning is being added while the floors are clear.
- Whether the previous occupant had pets, which affects both time and whether specialist odour treatment is needed.
- Access, storeys and parking, which matter more when equipment and water have to be carried up.
- How fast you need it, since a clean squeezed between a vacate and a move-in date is a premium booking.
What to keep, and how LokalMatch fits in
Keep three things from the start of any tenancy: your completed condition report, the photographs and video you took on the day, and the invoice for any cleaning you paid for yourself. The Queensland RTA says the entry condition report, and any photos or video, can be used as evidence by QCAT if there is a dispute. Consumer Affairs Victoria says VCAT relies on the condition report and any photos or video taken to determine the condition of the premises and whether they were reasonably clean at the start of the tenancy.
If you are buying rather than renting, keep the invoice anyway. A dated record of a professional clean on settlement is useful if a pre-existing problem such as mould or pest activity turns up later and you need to show what the house looked like the day you took it.
LokalMatch only makes the introduction. You describe the property, whether it is empty, and whether you want carpets or windows included, and cleaning businesses that cover your postcode contact you directly. Those businesses pay LokalMatch for the requests they receive. LokalMatch does no cleaning, quotes no prices and does not vet, rank or recommend any business, so completing your condition report on time is still your step.
Move-In Cleaning: frequently asked questions
My rental was dirty when I moved in. Do I have to clean it myself?
In Victoria, no. Section 65 of the Residential Tenancies Act 1997 requires the rental provider to ensure the premises are vacant and in a reasonably clean condition on the agreed occupation day, and the Director's cleanliness guideline states that a renter is not required to enter into occupation of premises which do not meet those conditions. Record everything in the condition report with photographs, raise it with the rental provider or agent immediately in writing, and do not quietly fix it at your own expense. Other states word the duty differently, so check your own tenancy authority.
How long do I have to return my condition report?
It depends on your state. Consumer Affairs Victoria says the renter must return the report within 5 business days of moving into the property, and can complete their own within that time if the rental provider did not supply one. The Queensland RTA says the tenant must return the signed and completed entry condition report within 7 days after the later of the day they occupied the premises or the day they were given a copy. Treat the deadline as real, because a late or missing report is the single most common reason a bond argument goes badly.
Is it worth paying for a move-in clean on a place the agent says is already clean?
Often yes, for reasons that have nothing to do with the agent's standard. An empty house is the only time you can reach under and behind where appliances and wardrobes will sit for years, and the only time carpets can be cleaned and dried without furniture on them. It is also the cheapest per hour that cleaning ever gets. Just do not confuse it with the rental provider's own obligation: if the place was handed over dirty, record that first and then decide what you want done.
Should I clean before or after the furniture arrives?
Before, without exception. Every hour a cleaner spends moving your belongings is an hour not spent cleaning, and the places that most need doing on a handover are exactly the ones your furniture is about to cover. If the removalists are coming in the morning, book the clean for the day before, not the same day.
What should I photograph?
More than feels necessary, and in a way that dates itself. Wide shots of every room, then close-ups of anything that is marked, stained, chipped, mouldy or greasy. Include the oven interior, the rangehood, inside the dishwasher, the shower base and screen, all carpet stains, window sills, the inside of every cupboard, the garage or shed, and the garden beds. Both the Queensland RTA and Consumer Affairs Victoria state that photos and video are used as evidence at the tribunal alongside the condition report.
Does a move-in clean cover the garden and the garage?
Only if you ask for it. Cleaning quotes are for the interior unless the scope says otherwise, and a garage floor, a carport, a shed or overgrown garden beds are separate work. In a rental it is worth noting their condition in the report regardless, because the Victorian guideline lists garden beds and lawns weeded and neat, and the shed or garage kept neat and tidy, among the things that make premises reasonably clean.
Sources
Written by the LokalMatch editorial team. Last reviewed 22 September 2026. How we write and check our guides
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What affects the cost of move-in cleaning
Prices depend on the details of your project. We only publish price ranges when they’re backed by real LokalMatch quote data or reliable sources. Until then, here’s what usually changes the price:
- Size of the home and number of bathrooms
- Type of clean: regular, deep, move-in or move-out
- Current condition and how long since the last clean
- How often you book
- Extras like inside the oven, fridge, cabinets or windows
- Pets, stairs and access
How to compare cleaners before you hire
- Ask exactly what's included in a standard clean, a deep clean and a move-out clean, since each company defines them differently.
- Check whether the company carries liability insurance and whether cleaners are employees or contractors.
- Ask whether they bring their own supplies and equipment, and whether they can use products you prefer.
- For recurring service, ask whether the same cleaner or team will usually come.
- For specialty work like carpet, upholstery or pressure washing, choose someone with the right equipment for that job.
Questions to ask cleaners before you hire
- What exactly is included in the clean you're quoting?
- Do you bring your own supplies and equipment?
- Are you insured if something is damaged or someone is hurt?
- Will the same person or team come each time?
- How do you handle keys, alarm codes and access to my home?
- What happens if I'm not happy with part of the clean?
Move-in cleaning permits and local rules
Some move-in cleaning work needs a permit or has to meet local bylaws. Rules vary by municipality, so ask your pro whether a permit is needed and who will apply for it — and check with your city or town if you’re unsure.
Permits and licensingGuides about move-in cleaning
- ✦
House Cleaning guide
House cleaning is one of the few home services in Australia that nobody needs a licence to perform. There is no register of cleaners, no occupational licence and no qualification you can ask to see.
Read guide - ✦
Recurring Cleaning guide
Two very different services get booked with the same phone call in Australia: the standing weekly or fortnightly clean, and the end-of-lease clean that has to satisfy a property manager against a condition report.
Read guide - ✦
Deep Cleaning guide
A deep clean is the visit that reaches everything a standing round never touches: inside the oven and the rangehood, behind and under appliances, the tracks of sliding doors and flyscreens, skirtings, door frames, light…
Read guide
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