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An audiovisual company supplies the sound, vision, lighting and streaming that make a room work: speakers and microphones, screens and projection or LED, lighting rigs, vision mixing, recording and the network that carries a hybrid audience. In a conference it is the difference between delegates hearing the speaker and delegates leaving early.

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The part clients rarely price in is that an AV company is running a small electrical installation and a small rigging job at the same time. Amplifiers, dimmers, distribution boxes and hundreds of metres of cable go into a room that was never designed for them, and screens, speaker arrays and lighting bars get hung over the heads of the audience. Australian work health and safety regulations have specific things to say about both, plus about the noise the system then produces.

So the questions that separate a good AV supplier from a cheap one are not really about the brand of console. They are about test records on the equipment coming into your venue, who on the crew holds a dogging or rigging licence, what the venue's rigging points will actually take, and how loud the room is going to be for the people working in it all day.

Test and tag: what the regulation actually requires

Touring audiovisual gear lives in precisely the conditions the electrical rules are aimed at. Road cases get dragged across wet car parks, cable is coiled and uncoiled hundreds of times, amplifiers and dimmers run hot, and every item spends part of its life vibrating in the back of a truck. Moisture, heat, vibration, mechanical damage, corrosive chemicals and dust are the exact hazards clause 150 of the New South Wales work health and safety regulation names when it fixes the testing duty to the environment the gear is used in.

The little tag on the back of a console or a distro is that duty made visible. The regulation says in terms that the testing record may take the form of a tag fixed to the item, which is why a venue asking to see current tags is asking for compliance evidence rather than being difficult. Any supplier who bristles at the question is the wrong one to be running power across your floor.

Clause 151 finishes the job by prohibiting the use of gear that should have been tested and has not been. Brand new stock straight from the manufacturer sits outside the testing duty until it has been in service, but someone still has to check it for visible damage before it goes live, and a hire company should be able to say which of its stock falls into that category.

Rigging, load paths and who is licensed to hang things

Anything suspended above people is a rigging job, whatever the industry calls it. Under clause 81 of the work health and safety regulation, a person must not carry out a class of high risk work without holding a licence for that class, and Schedule 3 defines the classes by task rather than by job title.

Dogging is the one that catches AV crews out. It covers applying slinging techniques, including selecting and inspecting lifting gear, to sling a load safely, and directing a plant operator moving a load that is out of the operator's view. Flying a line array or a lighting bar with a chain hoist while someone on the floor calls the lift is precisely that work. Basic rigging covers dogging plus a defined list including hoists, structural steel erection and mast climbing work platforms, and the intermediate and advanced classes add more complex equipment.

The load path is the other half. Venue rigging points, roof beams and ground support towers all have limits, and a rig designed without the venue's structural data is a rig that may not go up. Ask the AV company for the rigging plot with point loads marked, and ask the venue to confirm it against its own documentation. Where an elevating work platform is used to reach the points, a licence is required for boom-type machines with a boom length of eleven metres or more.

Noise exposure, and the number that matters

The work health and safety regulation sets a specific exposure standard for noise. It is an eight-hour equivalent continuous A-weighted sound pressure level of eighty-five decibels, written as eighty-five dB(A), or a C-weighted peak sound pressure level of one hundred and forty decibels, written as one hundred and forty dB(C). Both figures are determined in accordance with the Australian and New Zealand standard for measuring occupational noise immission and exposure.

Clause 57 requires a business to manage risks to health and safety relating to hearing loss associated with noise, and to ensure the noise a worker is exposed to does not exceed the exposure standard. Clause 58 deals with audiometric testing for workers frequently required to use personal hearing protection.

For AV work that matters in two places. The crew spend the whole day in the room, not just the ninety minutes the audience does, so their exposure is the sum of set-up, soundcheck, rehearsal and show. And a venue with a hard floor and glazing will run far louder at the same console setting than a carpeted room. Ask how the supplier manages crew exposure and whether they take a measurement rather than a guess.

What an AV company supplies

  • Sound reinforcement: speaker systems, microphones, radio frequency coordination for wireless channels, and a mixing position that can actually hear the room.
  • Vision: projection or LED wall, screens, playback, vision switching, and the content wrangling that stops a presenter's file from breaking the show.
  • Lighting: stage and audience lighting, control, and the rigging or stands that hold it up.
  • Recording and streaming: cameras, encoders, the platform, and the upload bandwidth the venue can genuinely deliver rather than the figure on the brochure.
  • Conference and hybrid systems: delegate microphones, floor mixes, presentation management and the audio feeds that interpreters need if the event runs in more than one language.
  • Crew: an operator for each discipline plus a show caller, because an unattended system is the most common cause of a visible failure.

From site survey to show call

  • Do a site survey in the actual room, checking ceiling height, rigging points, power availability, sightlines, ambient noise and where the operator will sit.
  • Get the venue's power arrangements in writing, including the outlets available and any restrictions, and design distribution around that rather than around an assumption.
  • Produce a rigging plot with point loads and have the venue confirm it against its own structural information.
  • Coordinate wireless frequencies in advance, especially where several suppliers or a broadcaster will be in the same building.
  • Schedule a full technical rehearsal with the real content and the real presenters, not a system test with a music playlist.
  • Agree the show call: who cues what, on what channel, and what the fallback is if a screen or a microphone drops out.
  • Plan the bump-out with the same care as the build, because the highest-risk hour is usually the last one.

The failures audiences actually notice

  • Wireless microphone dropouts from uncoordinated frequencies, which get worse as more suppliers arrive in the building.
  • Feedback and unintelligible speech in reverberant rooms, which is a room and speaker placement problem rather than a volume problem.
  • Presenters arriving with files, fonts or video codecs the playback machine cannot handle, discovered fifteen minutes before the session.
  • Streaming that stutters because the upload path was never tested at show time with the venue's other users on the network.
  • Cable runs across walkways that become a trip hazard, and gaffer tape treated as a substitute for proper matting.
  • Power distribution designed for the equipment list rather than the venue's actual supply, tripping a circuit mid-session.

Keeping a hire fleet in a state you would put in a venue

Touring equipment lives hard, and the difference between suppliers shows in the stockroom rather than on the quote. Ask how cables and distribution are tested and tagged on return from a job rather than only on a calendar cycle, because the damage happens in transit and at bump-out.

Ask about lifting gear too. Slings, shackles and chain hoists have inspection regimes, and the dogging licence itself is defined partly by the selection and inspection of lifting gear. A supplier should be able to show inspection records for the gear that will hold things above your audience.

Lamps, batteries, projector filters and console firmware are the quieter side of the same discipline. None of it is glamorous, and all of it is why one company's gear works every time and another's needs a spare on the truck.

AV Companies: frequently asked questions

Does all AV equipment have to be tested and tagged?

The regulation requires regular inspection and testing by a competent person for socket-connected equipment used in environments likely to damage it, which describes touring gear well. The test record must state the tester, the date, the outcome and the next due date, and may take the form of a tag on the item.

Who is allowed to hang speakers and lights above an audience?

Someone holding the relevant high risk work licence. Slinging a load and directing a plant operator when the load is out of their sight is dogging work, and the rigging classes cover progressively more complex equipment. Ask which crew members hold which class before the rig is designed.

How loud is too loud for the crew?

The exposure standard is an eight-hour equivalent continuous level of eighty-five dB(A), or a C-weighted peak of one hundred and forty dB(C). Crew exposure accumulates across set-up, soundcheck and show, so the relevant figure is the whole day, not the loudest song.

What does an AV company need from the venue?

Ceiling height and rigging point information with load limits, the available power outlets and any restrictions, internet upload capacity if streaming, loading dock and lift dimensions, the bump-in window, and any noise restrictions that apply to the room or the site.

Can the venue's in-house system do the job?

Sometimes, and it is worth asking before hiring anything. In-house systems are usually designed for the room's standard configuration, so they can struggle with an unusual layout, a large presentation, multiple wireless channels or a streamed audience. Have someone assess it against your actual programme.

We are running a session in two languages. What does AV need to know?

Tell them early. Simultaneous interpreting needs a clean audio feed to the interpreters, a way of distributing the interpreted channel to the audience, and a position where the interpreters can see the speaker and the screen. Retrofitting that on the day rarely works well.

Sources

  1. Work Health and Safety Regulation 2017 (NSW), clauses 56 to 58, 81, 150 and 151 and Schedules 3 and 4
  2. Work Health and Safety Act 2011 (NSW), sections 19 and 46
  3. NAATI — interpreter credentials, including conference interpreting

Written by the LokalMatch editorial team. Last reviewed 22 September 2026. How we write and check our guides

What affects the fees AV companies charge

Fees depend on the work involved and how the professional bills. We only publish fee ranges when they’re backed by real LokalMatch data or reliable sources. Until then, here’s what usually changes the fee:

  • Scope and complexity of the work
  • How the firm bills: hourly, per project or on a monthly retainer
  • Experience of the team
  • Timeline and how urgent the work is
  • Ongoing support after the work is delivered

How to compare AV companies before you hire

  • Ask for examples of similar work for clients like you.
  • Read reviews and ask for references you can contact.
  • Make sure the scope, deliverables and timeline are written down before work starts.
  • Ask who will do the work: an in-house team, freelancers or subcontractors.
  • Compare two or three proposals before you decide.

Questions to ask AV companies before you hire

  • Have you done work like this before, and can I see examples?
  • Who will work on this, and who is my main contact?
  • How do you charge: hourly, per project or monthly?
  • What is included, and what costs extra?
  • How long is the contract, and how can either side end it?
  • How will you report on progress?
  • Who owns the work, files and accounts you set up for me?

Licences and registration

This kind of work is often limited to licensed or registered professionals, and the rules depend on where you are. Ask which body they’re registered with, and check their status on that body’s public register before you hire.

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